Job Details

An Ideal Candidate

• You're the one people go to when nobody else can solve a problem.
• People follow your ideas because you have repeatedly earned their trust.
• You can convince others, not because you are trying to sell something, but because you truly believe your output and have done your homework.
• You are described as a problem solver, collaborative, responsive, and customer service oriented.

Our Service

In an ideal world, tenants would pay their rent on time, buildings would never have any issues, and the building owners could ride off into the sunset. The world isn't ideal. Rents are late. Things break. Help is needed. That is where we step in. Windsor provides a white glove service so owners can still ride off into the sunset.

About Windsor

At our core, we are our people. Our mission is to be the premier company for a commercial property management career. We want talented teammates with whom we can work and win together. We do constant training, both structured and informal, to always make ourselves better. We strike the balance on speed and accuracy, owning our work through responsibility and delegation versus collaboratively relying on each other as a high trust team, and solidifying procedures and establishing new ones. We know employees may leave our company over time, but we want to create an environment so amazing that it never crosses your mind. But if you do leave, we want you to know the value of the skills and development gained at Windsor so you can continue to thrive. With the best people both doing our own work and chipping in to make Windsor and each other better, Windsor can continue to thrive and grow which creates more opportunities for everyone to develop.

Windsor Growth

Our reputation drives our growth. Our growth has been 100% word of mouth referrals from happy clients and vendors. It is a testament to our collective, quality output and a testament to the staff we hire. Windsor was recognized in the Top 100 Fastest Growing Companies in the Bay Area in 2024, 2023 and 2022.

Responsibilities

• Receive inbound calls, emails, and work orders from tenants and work with the property managers, vendors, and other Windsor staff to resolve tenant issues
• Bid and manage vendor and building contracts
• Track and work with vendors to perform periodic scheduled preventative maintenance
• Periodically review vendors for pricing and performance

Qualifications

• Possess great interpersonal skills and empathy and exhibit a high degree of professionalism and teamwork
• Ability to handle a large volume of tasks simultaneously
• Exceptional organizational abilities to track ongoing items

Preferred Qualifications

• Exhibit an understanding of operations and maintenance procedures
• Knowledge of commercial buildings and maintenance
• Yardi Voyager experience helpful

Benefits

At Windsor, we are committed to the well-being of our staff.

Some of our perks and benefits include:

• Medical Coverage: We offer Kaiser HMO coverage, where we cover 90% of your premiums and 50% of premiums for any enrolled dependents. Additionally, you can choose a PPO plan through Covered CA with gold, silver, and bronze options. If you select the PPO, you will pay the difference compared to your Kaiser premiums on a pre-tax basis.
• Vision and Dental: Vision and dental coverage is available through Beam as employer-sponsored programs. You'll be responsible for the premiums, but payments can be made on a pre-tax basis.
• 401(k) Plan: Our 401(k) plan features company matching. Contributions vest immediately, with Windsor matching 100% of the first 3% of your salary and 50% of the next 2%.
• Flexible Spending Accounts (FSA): We offer both standard and dependent care FSAs, allowing you to participate up to the federal maximum.
• Life and Long-Term Disability Insurance: Employer-sponsored life and long-term disability plans are available, including options for guaranteed coverage. Participation premiums are deducted on a pre-tax basis.
• Annual Federal Holidays: We recognize 11 federal holidays each year.
• Vacation PTO: Enjoy 15 days of vacation in your first year, increasing to 20 days each subsequent year. Unused vacation hours will roll to subsequent years and will accrue up to 240 hours (30 days).
• Sick PTO: You will receive 5 days of sick leave annually, with options to roll over up to 48 hours

Note to Third-Party Agencies

We request that third-party agencies refrain from contacting us regarding this job posting. We are managing the recruitment process internally and will not be considering applications or services from external agencies. Thank you for respecting our recruitment process.