Job Details

Overview

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We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Position

Job Title: Systems Engineer

Division: Managed IT Services

Branch: Chico

Reports to: Managed IT Service Manager

Responsibilities

• The System Engineer is responsible for the maintenance and improvement of our internal IT infrastructure as well as providing technical assistance to team members and end users with system and network requests.
• Focus is on desktop support and exceptional customer service skills.
• Exceptional customer service skills under varying conditions
• Strong understanding of computer hardware and related Operating Systems, including:
  • Ability to build a PC, troubleshoot down to component level and understanding of system imaging
• Support services for:
  • Microsoft 365 Administration portal
  • 365 Services: Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
  • Firewalls and remote access: SonicWall, NetExtender
  • 2FA experience: Duo, Google, Microsoft
  • Networking: Unifi, Dell, Ruckus
• Administration and maintenance of the remote monitoring and management system (RMM): update agent scripts, respond to alerts, monitor dashboard, and periodic system review
• Develop and document maintenance routines for all computer systems
• General support of WAN and LAN connectivity, routers, firewalls, and security
• Document all work performed and time entries in related tickets in ConnectWise Manage PSA
• Field Service Support - Troubleshooting and ongoing hardware support. Regular travel is required
• Refresh Projects - Participate in projects where current hardware is replaced (firewalls, network switches, APs, workstations, servers, etc.)
• Daily duties include teamwork, effective communication, handling escalations, and aligning with service levels

Knowledge, Skills, and Abilities

• 5+ years' experience with desktop and application support
• Interpersonal skills: communication, active listening, and customer care
• Ability to multi-task and adapt to changes quickly
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment that is not business vertical specific

Nice to have experience (not required)

• Prior MSP Experience
• Professional IT Certifications
• Knowledge/experience of Microsoft related technologies: Windows Server 2016, 2019, Exchange, SQL
• Virtualization technologies: VMware and Hyper-V
• VLANs (understanding, build/implementation)
• VoIP technologies/implementations
• Google for Business, Azure/AWS (management, setup/implementation)

Application

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.