Job Details

We offer competitive pay, are an energetic and growing organization and employ a diverse work force.

POSITION PURPOSE:We are looking for candidates who want to work for a growing company that needs employees who are driven to maximize their potential every day.

**Need To Know**

Growth we encourage our employees to learn as much about our business as they can to grow and expand us and You.

Collaboration essential to providing the best possible outcomes for our business, customers, and YOU.

Diversity, Equity and Inclusion we believe this is fundamental to our organizations success. YOU will find that we dont review DEI as buzzwords but appreciate how this benefits our bottom line.

Weather if severe weather occurs across the 48 lower states, Hancock is ready to support its customers with property inspections in support of their claims.

**Work Schedule**

Part time hours with one (1) day off during week and one (1) day off on the weekend with specific hours to be determined. Note: that business hours are 7am to 9pm.

Morning, Mid-day, Evening shifts

Expect irregular/increased shift hours during catastrophic weather events

**Benefits**

Matching 401(k) Plan

Paid Time Off

Holiday Pay

On-site gym facility and personal trainer at no cost

and more

Stable company with growth opportunities

**The DetailsESSENTIAL DUTIES & RESPONSIBILITIES**

Maintain professional customer experience when conducting various calls via telephone and/or email to set, reschedule, or cancel appointments

Receive and record accurate information from high volume inbound/outbound calls

Quickly resolve customer needs by identifying issue using effective problem-solving skills and escalating to appropriate personnel as needed.

Participate as a key team player by supporting department functions and goals

**Qualifications & Requirements**

Strong customer service skills (Call Center experience is a plus)

Capable of processing high volume inbound/outbound calls

Good verbal communication skills

Basic functional user of MS Excel and Outlook

Typing speed of 45 words per minute or better

Effective problem-solving skills

Ability to prioritize and manage time efficiently

Able to multi-task and work in fast-paced environment

**Preferences**

Solid work experience in call center environment

Experience in Ring Central and/or Teams

Work Location: Alpharetta.

We are an E-Verify Employer