Job Details

** Tasting Room Host at Conn Creek Winery**

**Job Category****:** Retail **Requisition Number****:** TASTI02006 Showing 1 location **Job Details**

**Description**

Ste Michelle Wine Estates is a premium wine company that is proud to call the greater Seattlearea our home. We are a collection of distinctive wine estates and maker of some of the finest wines in the world. As a result, our wines are a force for gatherings and conversations to serve the well-being of our consumers, our communities and our land. This approach has resulted in our ability tooffer our consumers outstanding and distinctive wines from some of the best regions in the world.

We are currently seeking highly qualified candidates for a **Part-Time, Tasting Room Host** to join our tasting room team in **St. Helena, CA**. Tasting room employees are the public relations ambassadors of the company. As such, tasting room personnel provide a warm welcome to all guests and provide a beyond-expectations experience. As a liaison between Conn Creek and the public, tasting room employees must demonstrate hospitality, a sense of integrity, efficiency, and a growing knowledge about our wines. Successful members of the tasting room team will consistently display a positive, unflappable, can-do attitude at all times while providing excellent and accommodating customer service to each and every guest that visits our winery.

As a Tasting Room Host, you set the tone for the winery experience and will ensure that every guest feels a positive and genuine connection with the winery. All guests should be greeted in a gracious, friendly, welcoming manner and this role must maintain an accommodating attitude as a representative of the company. One of the most important things to be a great Tasting Room Host is to remember that while in the Tasting room, you are constantly on stage.

**What you will do:**

* Service Standards: Be friendly, courteous and capable of interacting with a wide variety of personalities in a professional and polite manner, with an eagerness to meet the needs of every guest. Be accommodating, upbeat and inspired to make every guests experience special. Must be a self-starter that works efficiently with limited direction to identify needs of the business and implement solutions effectively.

* Greet all arriving guests and provide a brief summary of the winery and provide direction appropriately.

* Answer, screen and take directing calls.

* Provide accurate information about the company/winery to visiting guests as well as over the phone.

* Provide accurate information about our wine club and mailing list and encourage guests to sign up.

* Operate POS/registers to sell wine, merchandise, wine club memberships and to collect wine tasting fees.

* Bag and box purchases for visiting guests.

* Help control wine shop crowd and lines to ensure proper social distancing.

* Provide guest assistance as necessary throughout the winery.

* Utilize proper safety and sanitation techniques at all times (lifting, glass handling, cleaning/sanitizing protocols etc.).

* Maintain a clean and sanitary work environment in accordance with state and company guidelines.

* Communicate any guest needs to other staff members.

* Assist management with the effective, tactful and professional enforcement of various winery policies regarding guest use of the facility.

* Assist with all elements of winery and private event set up, execution, and break-down as instructed by the tasting room management team.

* Perform any other duties requested by the tasting room management team.

**What you will bring:**

Desired Qualities:

* Professional, proud, friendly, and welcoming

* Expert in hospitality and customer service

* Enthusiastic, joyful with excellent listening skills

* Joyful attitude in customer interactions and with co-workers

Must be able to meet the following requirements:

* Scheduling Requirements:

+ Must be able to work various days of the week, including primarily weekends and holidays

+ While hours are not able to be guaranteed at this time, you must be available to work at least 15 hours per week and up to 30 hours per week

* Physical Requirements:

+ Able to lift and carry up to 50 pounds and stand for extended periods of time.

+ Able and willing to work on-premise (indoors and outdoors).

Qualifications:

* 1+ years of customer service experience required (retail/hospitality preferred)

* Strong communication skills, customer service skills, sales skills and the ability to prioritize while handling multiple tasks is required

* Ability to work in a fast-paced, changing environment

* Goal orientated and able to work as part of a team

* Ability to speak comfortably and audibly in front of groups

* Interest in or knowledge of wine and wine industry

* Proficiency in Point of Sales (POS) systems and basic computer skills preferred

* Must be flexible and available to work varied hours

* Must be at least **21** years of age

* High School diploma or equivalent

* History of responsible use of alcohol and other appropriate conduct, as well as fitness to be licensed, permitted, and/or certified by state and/or local regulatory bodies.

**Who you are:**

* You are **curious** and continuously learn and grow your capabilities.

* You respect and value the power of **conversation** to bring people together, learn and solve problems.

* You value **inclusion** and work to create an environment where everyone feels welcomed and every voice is heard.

* You are **innovative** and have the courage to pursue new ideas.

* You make an **impact** by being bold and taking action.

We believe in developing the leadership potential of our employees by providing opportunities for training, development and advancement.

In addition to the opportunity to apply and develop your skills toward key business objectives, we offer an excellent compensation package including a competitive base salary, comprehensive health insurance for those eligible, participation in our pension 401k programs, and incentive compensation programs.

Ste. Michelle Wine Estates is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, gender identity, protected veteran status, or other protected class. For more information, see the EEOC's "" poster.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

High School or better.

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)