Job Details

Why Join Aztec Shops? One of the largest retail and hospitality service providers in San Diego, Aztec Shops Ltd. is nearing a century of recognized excellence in service to the San Diego State University community and beyond, including 34,000 enrolled students and more than 400,000 living alumni. Whether it is fulfilling full time career positions - all of which include generous health, dental, and retirement benefit plans and more - or student work, we offer our prospective team members a rewarding portfolio of opportunities. Apply today and grow with us!

Full Time - Snapdragon Stadium Concessions General Manager

Job Code: SHOPSMVSS1/40440/Snapdragon Stadium GM Concessions

Looking for a strong strategic thinker who will constructively and profitably manage all day-to-day aspects of the concessions operations at Snapdragon Stadium in San Diego. The stadium features NCAA Division 1 football, the NWSL, MLS (beginning in 2025), other sporting events, concerts, and other events. Proven leader will be responsible for 75+ major annual events, additional events, and up to 400+ full-time and part-time employees in this 35,000 seat venue.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS

Oversees the daily concessions, ensuring proper procedures are in place and followed at Snapdragon Stadium.

Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices.

Understands all menus, product offerings, packaging, and pricing.

Accountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service equipment; creates a working relationship with health officials.

Working knowledge of Point of Sale (POS) and inventory software.

Ensure concessions have the tools and supplies necessary to complete their jobs.

Works closely with multiple branded partners/third party vendors to ensure all needs are met, and terms of contracts are followed.

Responsible for ensuring proper alcohol sales and service regulations are in compliance.

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

Other duties as assigned.

STAFFING & DEVELOPMENT

Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization's policies and applicable laws.

Provides supervision, leadership, training, recruitment, and coaching/development of staff including but not limited to managers/supervisors, stand leads, and student & other foodservice employees; optimizing productivity.

Responsible for Food Handlers and RBS training for all new SDSU Snapdragon Stadium employees and monitors when renewals are needed.

In conjunction with Human Resources, ensures all associates in the department complete and maintain Responsible Alcohol Service certification (RBS).

Develops and maintains working relationships with customers, coworkers, vendors, OVG stadium management, and university personnel.

Researches, formulates, and recommends new or upgraded policies and procedures.

Completes and maintains ServSafe Managers certification.

GUEST SERVICES

Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.

Develops operational strategies to address customer survey results and feedback.

Addresses complaints and resolves problems.

Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.

Researches, formulates, and recommends new or upgraded policies and procedures.

Maintains a consistent presence within concession spaces.

FINANCIAL

Responsible for operational budget, forecasting, inventory control including waste management, managing monthly inventory, and managing Profit & Loss (P&L) statements and ensuring that all financial reporting is accurate and is completed in a timely fashion to meet all deadlines.

Ensures expenses, especially labor and operating expenses, are controlled to maximize contribution.

Formulates pricing policies/strategies of menu items according to requirements for profitability of concessions operations.

Continually works with the stadium executive team to analyze sales and sales mix.

Forecasts cost/benefits for new projects.

Maintains event history, per capita, and usage reports for the year.

Oversees execution of required daily reporting and completion of required department reports.

Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place.

Ensures that timekeeping for all department employees is accurate and ensures that payroll is submitted on a timely basis including tip reporting of employees and in compliance with all Federal, State, and Local wage and hour laws.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is a High School Diploma or a General Education Development (GED) degree; bachelor s degree preferred, preferably Food Services Management or Business Administration from an accredited college or university with a strong, demonstrated background in management, or any equivalent combination of education and experience.

The ideal candidate will have at least 5 years management experience in the high-volume foodservice industry, preferably in a concessions environment for a sports and entertainment venue. Strong communications, time management, computer literacy, and proven leadership skills are required. Strong financial skills, and 3 or more years experience in preparation and analysis of financial P&L and budgeting. Computer savvy and proficient in Microsoft Office products.

Serve Safe Certified and Management Food Handler Certification required. Responsible Beverage Service (RBS) Certification required. Ability to work flexible hours, including nights, weekends and holidays as needed.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Must be able to read, write and understand English. Requires the ability to follow verbal and written instructions, guidelines, and objectives.

Requires the ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals. Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.

MATHEMATICAL SKILLS:

Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.

MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds.

PHYSICAL DEMANDS:

Must be able to move items such as boxes, products, cases of drinks, operate a golf cart, and operate office equipment such as computers, copy machines, and fax machines. Must be able to move, lift or carry heavy objects or materials up to 50 pounds.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. There may be exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to humid and hot conditions as well as cleaning chemicals. As needed to work outdoors; exposure to varying weather conditions, dust, and allergens, work temperatures and noise.

BACKGROUND CHECK INFORMATION:

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is committed to providing equal employment opportunity (EEO) decisions solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered, in regards to recruiting, hiring, training, transferring and promoting the best qualified persons for all jobs without regard to ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, hair style or texture associated with race, marital status, medical condition (genetic characteristics (GINA), cancer or a record or history of cancer), national origin, race, religion (religious dress/grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions, reproductive choices), sexual orientation, military or veteran status, victimization of domestic violence (includes sexual assault, and/or stalking), or any other categories protected by law. Aztec Shops ensures that this applies to all personnel actions such as compensation, benefits, transfers, layoffs, company-sponsored training, promotions, terminations and disciplinary actions.

Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.

Our Organization
Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions as an auxiliary of San Diego State University. As a self-sustaining non-profit SDSU auxiliary, Aztec Shops operates without subsidy from the University or the State. The corporation manages a diverse portfolio of services including operation of SDSU Campus Stores, SDSU Dining, SDSU Conference Services, SDSU Licensing, and Commercial and Residential Real Estate properties surrounding campus.
Mission Statement
Aztec Shops, Ltd., strives to advance the priorities of San Diego State University and enhance the quality, affordability, and accessibility of every student s educational experience and success. Aztec Shops is a leader in inclusive, sustainable and innovative practices and is responsive to the SDSU community, contributing strategically and financially for the greater good of the University, its students and student programs.
Aztec Shops Values...
...integrity, honesty, transparency and responsibility-- among all Aztec Shops employees and leadership staff....diversity, equity and inclusion-- in all aspects of what we do....our partnership with San Diego State University-- with students as the main priority, we actively participate in the advancement of the strategic long-term and immediate short-term needs and goals of the University....our professional staff-- Aztec Shops has created a unique culture that encourages a positive work environment and allows for work-life balance and opportunities for advancement....our student employees-- we take a student-centric approach to management so when students work for us, they become part of the Aztec Shops family and will be taught valuable life and professional skills needed to become socially responsible global citizens....the principles of responsible environmental stewardship-- Aztec Shops is committed to supporting a resilient and sustainable university community by using innovative practices with transparency, equity, efficiency, and accountability in alignment with the University s goals.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.