Job Details

About Fisher & Paykel Healthcare:Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. Our largest sales office is here in Irvine, California.We are a leading designer, manufacturer, and marketer of products and systems for acute and chronic respiratory care, anesthesia, and the treatment of obstructive sleep apnea.The needs of our customers and their patients drive everything we do. We call this commitment Care by Design.Job Title:Customer Service Representative - Irvine, CAJob Overview:As a Customer Service Representative, you will play a crucial role in ensuring our customers receive exceptional service and support. You will be responsible for managing customer orders, processing high volumes of transactions, and resolving complex inquiries. Your ability to communicate effectively and work collaboratively with various teams will be essential in maintaining customer satisfaction and operational efficiency. This role will report to the Lead Customer Service Representative and be based out of our Irvine office.Responsibilities:* Ensure our customers receive excellent customer service* Receive, validate, and process customer orders placed from phone, email, or fax* Process and input high order volumes (60+ per day) into an ERP system* Issue Customer Credits and process RGA's* Ensure all transactions are processed accurately and efficiently* Liaison between customers, sales team, and US operations team* Critically think through complex inquiries and develop customer resolutions* Provide Customers assistance with general inquiries via phone or emailQualifications:* Passionate about providing excellent customer service* Experience in customer service role or related industry experience* Excellent data entry abilities and proficiency in MS Office (Word, Excel)* Strong communication and interpersonal skills over the phone/email* Experience with ERP systems and high-volume order processing* Ability to think critically and solve problems efficiently* Excellent organizational skills and attention to detail* Ability to work collaboratively with cross-functional teamSalary RangeThe anticipated salary range for candidates working in Irvine is $52,000 to $60,000. The final salary offered to a successful candidate will depend on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Fisher & Paykel Healthcare is a multi-state employer, and this salary range may not reflect positions that work in other states.In return, we will offer you an opportunity to work as part of a dedicated and energetic team at a company with a fantastic culture of commitment to our employees and customers. You'll have an opportunity to participate in a comprehensive benefits package that offers medical, dental, vision, life insurance, paid parental leave, 401k, employee stock purchase plan, and other options to meet the diverse needs of our employees.Our corporate headquarters in Irvine offers employees a complimentary breakfast every other week; our amenities include a cafe with rotating culinary stations, an indoor-outdoor fitness center, a fully equipped, open-air event center, and a one-of-a-kind gathering area with an Olympic-length pool.Apply today and join our dynamic Fisher & Paykel Healthcare team! You will be part of a culture motivated by transforming clinical practice and improving patient care and outcomes.US work authorization is a precondition of employment. Fisher & Paykel Healthcare will not consider candidates who require sponsorship for a work-authorized visa.Company relocation benefits will not be provided for this position.Fisher & Paykel Healthcare is an equal opportunity employer. The Company's policy is not to discriminate nor allow any employee to discriminate against any employee or applicant for employment based on race, color, age, religion, sex, national origin, disability, marital status, sexual orientation, or military status, including veterans and disabled veterans.Fisher & Paykel Healthcare participates in E-Verify.Reasonable AccommodationsAs an Equal Opportunity Employer, Fisher & Paykel Healthcare is committed to providing reasonable accommodation to applicants with disabilities. If you are interested in applying for employment with Fisher & Paykel Healthcare, and need special assistance or an accommodation to use our website, please contact us at ...@fphcare.comWhen contacting us please provide your contact information and the nature of your accessibility issue. We will only respond to requests for reasonable accommodations.* EEOC - Know Your Rights* Pay Transparency