Job Details

Catholic Charities of Santa Clara County (CCSCC) serves and advocates for individuals and families in need, especially those living in poverty. Rooted in gospel values, we work to create a more just and compassionate community in which people of all cultures and beliefs can participate. Catholic Charities of Santa Clara County works to impact those in need and disrupt the cycle of poverty in Santa Clara County. By providing a hand up, not a hand out, Catholic Charities changes lives for good.

POSITION SUMMARY :

The Chief Operations Officer (COO) leads all core programming, and is essential in designing and implementing the agency's vision and mission. As a member of the Senior Executive Team, the COO reports to and works with the CEO, alongside the Chief Development Officer, the Chief Administrative Officer, the Chief Finance Officer, and the Chief Human Resources Officer.

The Chief Operations Officer (COO) oversees and manages Catholic Charities' core programming of over $50M operating budget and more than 500 program staff members. The COO is responsible for leading, designing, and implementing effective methods to disrupt poverty; coordinating and integrating programs through a client-centric approach; and working with the CAO on the measurement of outcomes and impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

LEADERSHIP

• Become thoroughly familiar with the agency's history and culture, programs and services, and current systems and processes; establish collaborative working relationships with the CEO, executive and program teams, and other constituencies; foster and sustain a culture of cooperation, trust, communication, mutual support, teamwork and integrity.
• Lead the integration and whole person approach of all programs.
• Amplify existing client-oriented learning culture; ensure that input and feedback from the program team is used to inform the larger decisions the organization will make.
• Leverage external thought partners (including academia) to benefit from the best research, impact studies and data.

PROGRAMS / SERVICES

• Develop annual operating plans and oversee program and services budgets which appropriately positions Catholic Charities to fulfill its services mission; with the Chief Financial Officer, monitor program costs to ensure that appropriate controls are implemented.
• Ensure the service portfolio is effective and supported by funding streams across all programs (and partners); grow, eliminate, modify, and manage portfolio to maximize the agency's impact.
• Operationalize pilot programs with the intent of creating measurable, repeatable processes that include assessing the particular needs of each client and identify a suite of services to address those needs.
• Review and understand grant contracts in order to meet deliverables and set processes so there are no gaps in funding and service delivery.

MANAGEMENT

• In collaboration with the Chief Human Resources Officer (CHRO), hire, manage, inspire, evaluate and retain staff; ensure that staffing is appropriate to meet the organization's program and service goals.
• Guide and coach the program teams in the skills to be further developed.
• Leverage the expertise of the team and create a culture of shared information, good communication, learning and improvement, responsibility and accountability.
• Set individual and team goals for what needs to be accomplished to successfully implement the strategy and ensure objectives are being met.
• Assume responsibility for negotiating and managing government contracts to ensure balanced resource planning and funding compliance.

QUALIFICATIONS :

EDUCATION AND EXPERIENCE

• Minimum of a Master's degree in related field; licensed preferred.
• At least six (6) years of executive / senior level leadership in complex environments; a systems-thinker with demonstrated change management experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Effective at leading teams through change and providing appropriate support.
• The ability to internalize and communicate a strategy, break it down and convert it into a data-driven, results-oriented, integrated approach.
• Familiarity with government contracting.
• Committed to the vision, mission, and values of Catholic Charities; one with outstanding human qualities.
• A good listener and strategist; comfortable receiving input from many sources.
• A team builder - confident and competent, with strong skills in management and leadership.

PHYSICAL REQUIREMENTS

• Ability to work at a desk for extended periods of time.
• Ability to use a computer workstation.
• Ability to lift up to 25 lbs.
• Ability to travel to agency sites within Santa Clara County.

OTHER QUALIFICATIONS :

• Criminal background check via livescan fingerprint.
• Automobile, valid driver's license and auto insurance per agency policy; or have access to reliable transportation.

WORKING CONDITIONS :

• Most work is done in a comfortable office environment.
• May need to travel to other agency sites within Santa Clara County.

HOURS AND OTHER CONDITIONS :

• Standard office hours are Monday through Friday, from 8 : 00 a.m. to 5 : 00 p.m.
• This is a full-time, exempt position. Hours and days of work will vary according to workload demands; some evening and weekend work will be required.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.