Job Details

Legrand has an exciting opportunity for an IT Support Specialist to join the Legrand North and Central America (LNCA) IT Team in Anaheim, CA. The IT Support Specialist position will provide level 1 on-site technical support at a manufacturing site in Anaheim, CA. This position will work with both corporate and LNCA IT teams and will require local travel to support nearby facilities in Southern California.

What Will You Do?

1. Provide technical support for end users in person, via phone or remote access.
2. Provide hands-on technical support for shop floor equipment.
3. Provide timely resolutions directly or via defined escalation process.
4. Install, configure, and maintain hardware and software on IT and shop floor (operational technology) equipment.
5. Support general hardware/software technical issues and escalate as necessary.
6. Image and enroll PCs according to corporate standards.
7. Perform basic Microsoft Active Directory admin tasks (e.g., password resets).
8. Provide training to end-users on hardware and software.
9. Responsible for new employee PC setup and onboarding.
10. Manage Windows Security options, local vulnerabilities, and serve as an onsite contact for cyber incident remediation.
11. Purchase and provision IT supplies.
12. Assist users with local data backups.
13. Participate and contribute to IT audits.
14. Work with third-party vendors (proof of concepts, procurement, issue resolution).
15. Provide tech support for Internet of Things (IoT) devices used in the manufacturing process, ensuring they are properly configured, connected, and maintained.
16. Collaborate with cross-functional teams to identify areas for improvement in Industry 4.0 processes and contribute to their implementation.
17. Ensure Industry 4.0 systems adhere to cybersecurity standards and practices, and actively participate in securing data and processes against cyber threats.
18. Stay up-to-date with industry standards related to Industry 4.0 and ensure the company's IT infrastructure complies with these standards.
19. Provide “remote hands” service of local IT Infrastructure to global and regional level 2 and level 3 Infrastructure and Network Engineers, when necessary.
20. Occasional travel to nearby Legrand locations.

Qualifications

Knowledge, Skills, and Abilities

1. Ability to work in a fast-paced, time-sensitive environment, while managing multiple priorities.
2. Excellent communication skills, both verbal and written.
3. Skilled at resolving problems.
4. Ability to learn new technologies quickly.

Minimum Qualifications

1. Associates Degree in Computer Science, Information Systems or equivalent experience.
2. Experience with Microsoft Windows and Active Directory administration, supporting and troubleshooting MS Office Suite, MS Teams, SharePoint, and OneDrive.
3. Experience with configuring and maintaining Windows PCs and related accessories, and basic troubleshooting of wireless devices and networks.

Preferred, Not Required

1. Experience with Microsoft Azure (AAD) Administration, MS Intune, and ServiceNow.
2. 1-3 years related IT experience in a manufacturing environment.
3. Experience with SAP ERP, shop floor applications, label printers, scan guns, and manufacturing shop floor equipment (laser, punch, press).
4. Experience with Microsoft Teams Rooms (MTR).
5. CompTIA (A+, Network+, Security+) or equivalent certification.