Job Details

Benefits:

• 401(k) matching
• Health insurance
• Wellness resources
• Paid time off

About Scratch Restaurants:

Scratch Restaurants was founded by Chefs Phillip Frankland Lee and Margarita Kallas-Lee, who aimed to innovate restaurant concepts with a personal touch. Each concept is unique, but all share a commitment to an artisanal "from scratch" approach to hospitality. Currently, we feature and are expanding our Sushi|Bar and Pasta|Bar tasting menu concepts.

Position Overview:

The General Manager oversees all aspects of dining and service operations, including managing the service & chef teams, daily planning, fiscal responsibilities, beverage program, labor scheduling, purchasing, hygiene, sanitation, and employee development. The role supports the Chef de Cuisine and manages the beverage program, requiring strong leadership, decision-making, and work ethic. The GM is responsible for managing costs, guest satisfaction, staff retention, and scheduling, and must be available for work and events on-site or via communication channels.

Essential Duties and Responsibilities:

• Ensure outstanding guest service by creating a warm, inviting environment and maintaining high standards.
• Manage the Beverage Program, including wine, sake, whiskey, and cocktails.
• Communicate effectively with the culinary team regarding menu and service updates.
• Conduct performance evaluations and disciplinary actions as needed.
• Coordinate onboarding with Human Resources.
• Prepare and manage shift schedules bi-weekly.
• Handle guest issues professionally and promptly.
• Respond to inquiries via email and phone in a timely manner.
• Monitor reservations and guest flow.
• Ensure safety and hygiene regulations are met through regular maintenance checks.
• Manage payroll hours, including clock-ins, breaks, overtime, and sick leave.
• Oversee ordering, purchasing, and inventory control, including daily input of PlateIQ.
• Analyze daily sales, labor, and beverage costs to meet financial targets.
• Complete assigned projects and duties as directed by management.

Minimum Requirements:

• Maintain professionalism at all times, including social media conduct.
• Ability to multi-task and prioritize effectively.
• Excellent communication skills, both written and oral.
• Good hygiene and guest-focused attitude.
• Strong team management skills.
• Availability to work evenings, holidays, and weekends.
• ServSafe certification required.
• Proficiency in Outlook, Microsoft Office, and Mac OS; familiarity with Tock and Toast preferred.
• High school diploma or equivalent mathematical skills.