Job Details

Salary : $40,601.60 - $57,179.20 Annually
Location : Oroville/Chico Area, CA
Job Type: Part-Time
Job Number: 251#######S
Department: County Wide Classification
Opening Date: 08/21/2025
Closing Date: 9/4/2025 11:59 PM Pacific

Summary
Butte County Department of Behavioral Health is currently hiring for the Health Services Assistant I classification. Candidates selected for this position would be working with diverse community members in a meaningful support role. Health Services Assistants often are the first point of contact people have on some of their most challenging days. If hired for this position, you would act as a hub of information for the public, staff, and the people we serve. This role is frequently challenging and fast-paced as well as an important part of what allows Behavioral Health to help people across Butte County. Apply today!

The current SUNSET POSITION is a Part Time Position in the Department of Behavioral Health with an end date of 6/30/2027. SUNSET - An allocated position that is limited in duration to a particular period of time, usually because the funding source for the position is not ongoing. For terms and conditions concerning the appointment of a Sunset employee, see the 2025 Personnel Rules. This recruitment is for level I.

Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question.

FLSA: Non-Exempt

DEFINITION

Under immediate (Health Services Assistant I) or general (Health Services Assistant II) supervision, performs a variety of medical office, medical records, and/or program support activities for County clinics and behavioral or public health programs, which may include word processing, data entry and organization, telephone and counter reception, patient scheduling and intake, and maintaining, processing, and filing applications and medical records; creates routine correspondence and/or reports; provides information and assistance to staff and the general public; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate (Health Services Assistant I) or general (Health Services Assistant II) supervision from assigned supervisory or management personnel. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

Health Services Assistant I: This is the entry-level classification in the Health Services Assistant series. Initially under close supervision, incumbents learn and perform clerical duties in support of medical records, clinic, or program operations. As experience is gained, assignments become more varied and complex; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the Health Services Assistant II but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.

Health Services Assistant II: This is the journey-level classification in the Health Services Assistant series. Positions at this level are distinguished from the Health Services Assistant I by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

Positions in the Health Services Assistant class series are flexibly staffed; positions at the II-level may be filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the position is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.

Essential Job Functions
EXAMPLES OF TYPICAL JOB FUNCTIONS

Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions.

• Serves as a receptionist; receives and screens visitors and checks them in for appointments; receives and screens telephone calls, and takes messages; provides factual information regarding County, department, or division activities.
• Responds to inquiries and requests for information from clients/patients, families and staff in accordance with legal, regulatory and departmental policies and procedures; researches inaccuracies; adheres to privacy, security and consent mandates in the completion of requests.
• Schedules patient appointments and prepares daily appointment schedule; schedules medical tests and procedures, as assigned; may gather and code diagnosis, procedures, and operations using health records for statistical indexing using ICD-10 and CPT classification systems; prepares related statistical reports.
• Orders, receives, and organizes patient charts for daily appointment schedule preparation and varied record keeping activities; may pull and file charts located within assigned area; reviews charts for necessary documentation and authorizations from health care staff; processes and closes patient charts as authorized.
• Provides for intake and registration of patients; interviews patients to obtain medical information and appropriate documentation required to open patient charts; may assist clients with applications for various programs; explains program eligibility; and processes enrollment forms.
• Takes and/or records patient's medical records height, weight, vital signs and medical history; assists with the collection and submittal of laboratory samples; records laboratory results into patient medical records upon receipt from laboratory and informs medical provider of results.
• Reviews financial and insurance status of patients; explains treatment costs and methods of payment; performs periodic re-evaluations, re-determinations and adjustments as necessary; collects fees, issues receipts and balances daily monies received.
• Provides information to patients or program participants related to program activities, educational material, and community resources.
• Gathers information from a variety of sources for the completion and processing of forms, records, applications, and other documents; reviews forms and records for content, accuracy, completeness and compliance with regulatory, legal and organizational requirements; resolves routine errors, contacts individuals to obtain additional information, and completes records processing in accordance with policies and procedures.
• Enters, edits, and retrieves data; prepares periodic or special reports from a computer system following established formats and menus; may create report formats using programmed software to meet individual needs.
• Accepts subpoenas and requests for information from various entities; prepares information timely in accordance with agency statutory requirements; prepares records for court proceedings and provides testimony as to the authenticity of records; attends court proceedings.
• Maintains records and processes various forms, applications, charts, or other documents specific to the department or program.
• Proofreads and checks written materials for accuracy, completeness, compliance with departmental policies, and correct English usage, including grammar, punctuation, and spelling.
• Establishes and maintains office files; prepares, scans and indexes documents in online archive system; verifies the accuracy of scanned documents and source documents and ensures documents are legible and properly indexed for accurate retrieval; purges files as required.
• May assist in ordering supplies and maintaining inventory for medical office and assigned programs; ensures immunization refrigerators and freezers are within required temperature range.
• Provides instruction and training to new staff as assigned.
• Performs related duties as assigned.

Minimum Qualifications
Knowledge of:

• Clerical practices and procedures.
• County and assigned department programs, goals, and policies and procedures.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Basic recordkeeping principles and practices.
• Medical terminology related to health records and medical office support work.
• Methods of preparing and processing various records, reports, forms, and other documents particular to assigned department or program.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To:

• Perform specialized processes, procedures, and office support tasks related to the department or program to which assigned.
• Perform detailed office support work accurately.
• Extract medical information from patient charts.
• Understand, interpret and apply applicable departmental or program policies and procedures.
• Organize and maintain accurate files and records.
• Type accurately at speeds necessary for successful job performance.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Deal tactfully and effectively with persons contacted in the course of work, including those of diverse socioeconomic and cultural backgrounds.
• Maintain client/patient confidentiality.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to completion of the twelfth (12th) grade; and

Health Services Assistant I: None.

Health Services Assistant II: One (1) year of clerical experience in records management, or in a medical office, behavioral or public health program, or community-based organization.

Certifications and Licenses:

• A position assigned to this class may require possession of a valid California Driver's License.

Environmental Factors and Conditions/Physical Requirements
PHYSICAL DEMANDS

• Mobility to work in a standard office or clinic setting and use standard office equipment, including a computer; primarily a sedentary office classification although standing in work areas and walking between work areas may be required; occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push and pull materials and objects up to 10 pounds.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.

WORKING CONDITIONS

• Office or clinic environment with moderate noise levels, controlled temperature conditions and potential exposure to infectious diseases.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

EQUIPMENT AND TOOLS UTILIZED

• Equipment utilized includes personal computer, fax machine, standard office equipment, and specialized medical and laboratory equipment.

Disaster Service Worker

All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.
Teamsters-General Unit Benefits Summary

THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES

Public Safety Dispatcher Pay:
POST Dispatcher Certificate: 2.5% Communication Training Officer, 3.5% Intermediate, 4.5% Advanced.

Salary Step Increases:
The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained.

Longevity Pay: 2.5% at 10 years, 2.5% at 15 years, 2.5% at 20 years, for a total 7.5% after 20 years of service.

Boot Allowance:
$200.04 for each year, paid in monthly installments. Effective January 3, 2026, the $200.04 boot allowance set forth above shall expire, and all members of this Unit shall be eligible for a work boot/footwear reimbursement up to $275.00 annually. For eligible classifications only.

Holidays:
13 paid holidays per year.

Vacation:
0-4.99 years: 15 days/yr.; 5-9.99 years: 20 days/yr.; 10-19.99 years: 25 days/yr.; 20+ years: 27 days/yr.

Sick Leave:
96 hours of sick leave are earned each year with no maximum accrual.

Bereavement Leave:
Maximum of 40 hours for each occurrence in the immediate family.

Health Plan including Dental Insurance and Vision Insurance:
Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes for family coverage is $1342.00/month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $550.00 per month (prorated for less than fulltime employees).

Teamsters General Unit Employee Medical Insurance Plans and Rates

Life Insurance:
The County provides $25,000 in life insurance with additional coverage available at a minimal cost.

Retirement:
The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security.

"Classic Members"- 2% @ 55. Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1/1/2013.

"New Members" to PERS- 2% @ 62. Final compensation based on Highest Three-Year Average. Employee responsible for one half (1/2) the normal cost of the CalPERS Pension.
"New Member" is defined by law (PEPRA) as an "1) individual who has never been a member of any public retirement system prior to 1/1/2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer

Deferred Compensation:
The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation accounts.

Disability Insurance:
For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee's biweekly wage.

Flexible Spending Program:
County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and/or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so.

Tuition Reimbursement:
Up to $500/year.

Employee Assistance Program (EAP):
The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services.
Refer to specific labor agreements (Teamsters-General) for additional benefit information.

BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER

Any information on this page or links is subject to change without notice.

Butte County Human Resources Department
3 County Center Drive, Oroville, CA 95965
(530) ###.####

Comments, please email:
01

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to completion of the twelfth (12th) grade; and Health Services Assistant I: None. Please explain how you meet the minimum qualifications listed.
02

Your responses to the following questions and any information in your application may be used to make a better assessment of your qualifications. This questionnaire may be used to rate your qualifications and to determine your ranking on the eligible list. Thus, it is to your advantage to be as clear and thorough as possible when completing the supplemental questions.Has your work experience included any of the following? Select all that apply.***Answer must be supported by work experience detailed in this application.

• medical office reception duties
• calendar maintenance; scheduling appointments
• process confidential data
• hard copy and electronic file recordkeeping
• typing of correspondence, reports, forms, and specialized documents
• computer data entry
• work for a government agency
• ordering and maintaining inventory of supplies
• explains treatment costs and methods of payment
• medical terminology
• providing a high level of customer service
• organized and detailed
• communicate clearly and concisely, both orally and in writing, using appropriate English grammar
• none of the above

03

What answer accurately reflects the number of years' experience you have performing clerical duties in record management, or in a medical office, behavioral or public health program, or community-based organization?

• Less than one
• 1-2 years
• 2-3 years
• 3-4 years
• 4-5 years
• 5-6 years
• more than 7 years

04

Do you have any experience in the following? Please select all that apply.

• ICD-10
• CPT
• None of the above

05

What is your highest level of education?

• High school diploma or GED equivalent
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree or higher
• None of the above

06

How did you discover this job opportunity?

• Butte County Website
• Butte County Human Resources Social Media
• CareersInGovernment.com
• County Employee
• Craigslist.com
• Facebook
• Friend or Relative (word of mouth)
• GovernmentJobs.com
• Handshake
• Indeed.com
• Job Fair
• Job Interest Card - GovernmentJobs.com
• Linkedin
• Newspaper - Paper or Online
• Departmental Email
• Radio
• Magazine
• Billboard
• Other

Required Question