Job Details

Chief Operating Officer (COO) – Personal Injury Law Firm

Location: In-office, Culver City, Los Angeles
Job Type: Full-time, Monday to Friday 9am to 6pm
Reports to: CEO
Compensation: Base + performance-based bonuses

About the Role

We're seeking a high-performing COO with deep operational experience inside a personal injury law firm. You will act as the second-in-command to the CEO and run the daily operations of a multi-department law firm with 200+ staff, 19 departments, and aggressive growth goals. This is not a learning position — it's for someone who has already operated in the trenches of PI and knows how to make every part of the engine run efficiently.

Key Responsibilities

• Departmental Oversight: Direct, lead, and optimize daily operations across Intake, Case Management, Pre-Lit, Lit, Medical Records, Negotiations, Investigations, and Client Experience. Ensure KPI tracking, data visibility, and accountability in each department.
• Process & Systems Leadership: Lead firm-wide process mapping, SOP creation, and cross-functional system alignment (e.g., Lead Docket, Filevine, RingCentral, CallRail, G Suite). Optimize workflow automation and collaboration between Intake, CM, and Medical teams.
• People Management & Performance: Hire, onboard, and coach department leads and hold them to performance-based metrics. Establish structured onboarding, cross-training, and succession planning systems.
• Medical & Vendor Negotiation: Lead medical provider negotiations, lien reductions, and ensure client medical management is cost-effective and streamlined. Manage investigation resources, vendor contracts, and vendor KPI evaluation.
• Operational Reporting & Decision Support: Build dashboards in Looker Studio, track progress against KPIs, and support CEO in decision-making. Present weekly scorecards across departments and identify areas of underperformance.

What Success Looks Like

• 90%+ of department KPIs hit consistently
• Increased case velocity without reducing settlement value
• Medical spend per case reduced by [X]% through better negotiation
• Investigations completed in < 3 days per case
• High team engagement, low turnover, clear org chart with successors in place
• CEO involvement in ops reduced by 75%

Required Skills & Experience

• 7+ years as COO or Director of Operations in a personal injury law firm
• Deep knowledge of intakes, CM, litigation, medical records, investigations
• Experience with KPIs, process mapping, automation tools
• Prior ownership of law firm P&L, budgeting, and staffing plans
• Skilled in medical negotiations, lien reductions, and cost control
• High emotional intelligence with zero micromanagement needed
• Strong technical understanding of law firm tech stacks (Filevine, Lead Docket, G Suite, RingCentral, etc.)

Preferred Tools & Platforms

• Filevine, Lead Docket, RingCentral, CallRail
• Google Workspace, Asana, Zapier, Looker Studio
• BambooHR, TestGorilla, TalentLMS

Soft Skills & Personality Fit

• Strategic operator with a bias for action
• Can teach others, not just do the work
• Calm under pressure, direct communicator
• Holds teams accountable while building morale
• Operates with CEO-mindset and owner mentality