Job Details

Overview

At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.

Why Vertiv is the best company for Field Service professionals:

• Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
• Company leaders have many years of hands-on Field Service experience in this industry and many others
• Tremendous focus is placed on employee technical and leadership development
• Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
• Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more
• Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
• Company-wide commitment to promoting a strong work/life balance
• An employer-of-choice for Veterans with technical backgrounds

Position

The Service Center Supervisor is responsible for performing supervisory, sales and administrative duties in a small area service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CEs) and technicians (FSTs).

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
• Lead large projects requiring specialized skills such as generator acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and billing.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.

Supervisory Responsibilities

4-6 Service Center Field Service Engineers (CEs) and/or Field Service Technicians (FSTs)

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Action Oriented – Enjoys hard work; is action oriented and full of energy for challenging tasks; willing to take action with minimal planning; seizes opportunities as they arise.
• Building Effective Teams – Creates strong morale and spirit in the team; shares wins and successes; fosters open dialogue; supports subordinates in presenting to senior management; treats team success as personal success.
• Customer Focus – Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information to improve products and services.
• Drive for Results – Consistently exceeds goals; focused on bottom-line results.
• Directing Others – Establishes clear directions; sets objectives; assigns workload; maintains open dialogue with subordinates on work and results.
• Organizing – Marshals resources to get things done; coordinates multiple activities; arranges information and files effectively.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience, or high school education or equivalent with ten years minimum same or similar work experience.
• Factory certified on Core Vertiv (Liebert) UPS and related critical infrastructure products.
• Working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, etc.
• Solid foundation of electrical power theory and applicable safety procedures.
• Strong knowledge of the National Electrical Code and industry standards (OSHA, NFPA).
• Ability to read and interpret electrical one-line diagrams and circuit flow diagrams.
• Ability to provide technical assistance via telephone to customers.
• On-site customer consultation and presentation as an expert in the field.
• Analytical, problem-solving, and communication skills (verbal and written).
• Ability to manage customer expectations during stressful situations.
• Good judgment, dependable, capable of supervising large-scale projects with technical and business management skills.
• Strong computer skills including Microsoft Word; ability to research standards/products online and operate computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays, and night work. Availability for out-of-town and international travel of up to several weeks.
• Valid Driver's License.
• Drug test, pre-employment background check, and motor vehicle records check required due to safety-sensitive role.
• Physical requirements: stand, walk, use hands, reach, lift up to 50 pounds (up to 75 pounds occasionally).

Notes: Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by law, provided that the individual is otherwise qualified to safely perform the essential functions of the job and accommodations do not impose an undue hardship.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

Our Strategic Priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.

Our Behaviors: Own It, Act With Urgency, Foster a Customer-First Mindset, Think Big and Execute, Lead by Example, Drive Continuous Improvement, Learn and Seek Out Development.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and health, without discrimination of age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you need help applying, please email ...@vertivco.com. For more information, visit the company's career page at Vertiv.com/Careers.

Work Authorization

No calls or agencies. Vertiv will employ only those legally authorized to work in the United States. This position does not provide visa sponsorship.