Job Details

EXAMPLES OF TYPICAL JOB FUNCTIONS - Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Some duties, knowledge, skills, and abilities may be performed in a learning capacity for entry-level (I Level) positions. When assigned to the regional call center:Acts as the first public contact person for callers and/or visitors which may include custodial parents, non-custodial parents, staff, attorneys, employers, agencies and others acting on behalf of families and children. Determines the nature of the call or visit and identifies and communicates an appropriate solution or response. Refers unresolved questions to appropriate staff or agencies as appropria...Support Specialist, Support, Specialist, Customer Service, Training, Project Management, Business Services