Job Details

Overview

Complex Senior Events Manager - Hilton San Francisco Union Square and Parc 55 (HOT0BXX8)

Location: Hilton San Francisco – Union Square, 333 O'Farrell Street, San Francisco 94102. The Hilton San Francisco Union Square property is the largest in the Bay Area with 1921 rooms and extensive meeting space, and Parc 55 has 1024 rooms with significant meeting space.

As a Complex Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

Responsibilities

• Organize, plan and prioritize duties by developing plans and goals.
• Provide timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, processes, and hotel operations.
• Resolve conflicts and negotiate with others while handling complaints and disputes.
• Sell and influence both internal and external clients to maximize revenue opportunities.
• Make decisions and solve problems by analyzing issues and determining the best solutions.
• Ensure high-quality service by guiding team members to understand guest needs and providing direction and coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Perform other duties as necessary based on business needs.

Salary: $100,000 - $108,000 Plus Bonus. Hilton offers a Short-Term Incentive Plan (SIP) with a quarterly component worth 20% of bonus-eligible earnings. The quarterly incentive may have multiple weighted objectives.

What are we looking for?

Hilton seeks team members who demonstrate our Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. In addition, we look for the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is a leading global hospitality company spanning the lodging sector from full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton has offered guest experiences marked by service, amenities, and value for nearly a century, with a mission to fill the earth with the light and warmth of hospitality. Our Team Members are at the heart of it all.