Job Details

We are looking for a Customer Success Representative with hands-on experience in RegTech and Identity Verification (IDV) solutions to join our team at Programmers Force. This role will focus on building strong client relationships, ensuring smooth onboarding, and supporting customers to achieve success with our compliance and fraud-prevention technologies.

The ideal candidate will understand KYC, AML, KYB, and regulatory compliance workflows and have experience working with customers in the fintech, banking, or compliance sectors. You will act as a trusted advisor, guiding customers in the effective use of our solutions while ensuring high satisfaction and retention.

Key Responsibilities:

• Serve as the day-to-day point of contact for assigned clients.
• Assist in onboarding and training clients on RegTech & IDV solutions.
• Monitor customer usage and proactively support adoption of features.
• Handle customer queries, resolve issues, and escalate to technical teams when needed.
• Work closely with Customer Success Leads/Managers to execute client success strategies.
• Maintain customer health metrics and prepare reports on engagement and satisfaction.
• Collect and relay customer feedback to Product & Engineering teams for improvements.
• Support contract renewals and upselling opportunities by ensuring customer satisfaction.

Requirements

• 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV).
• Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.
• Strong communication and problem-solving skills with a customer-first mindset.
• Experience working with enterprise or fintech clients is highly desirable.
• Ability to manage multiple client accounts and maintain relationships effectively.
• Collaborative approach with the ability to work cross-functionally.