Job Details

Director of Network Operations

The Director of Network Operations is responsible for providing strategic leadership and oversight across multiple operational areas, including network operations, project management, site acquisition, and ALERTWest operations. This position requires independent judgment, long-range vision, and sound decision-making to ensure overall performance and organizational effectiveness. The Director is accountable for managing all aspects of network functionality, encompassing operations, maintenance, system upgrades, new installations, and the deployment of alternative camera solutions. The role demands a results-oriented approach, with success measured by departmental outcomes and the broader impact on organizational goals.

This position is a full-time position, on-site at our office in Chico, CA and may require off-site work. A typical work week is 8 hours daily Monday through Friday. Must be able to work in a group setting or independently. Most work will be in an office setting, with work to be performed outside in the elements, including site visits and meetings.

Essential Job Functions:

• Act as a primary point of contact for external partners, agencies, contractors, and vendors as necessary.
• Build and maintain relationships with community stakeholders, government agencies, and private partners.
• Establishes overall goals and objectives for the Network Operations, Project Management and AlertWest Operations departments.
• Establish KPIs and performance metrics to evaluate department success and identify areas for improvement.
• Ensure compliance with all applicable local, state, and federal regulations, as well as internal policies.
• Ensure communication is cross departmental within the organization.
• Proactively identify risks (e.g., technical, operational, safety-related) and develop mitigation strategies.
• Lead cross-functional initiatives to improve operational efficiency, service delivery, and long-term sustainability.
• Develop and implement strategic plans that align departmental goals with the organization's broader mission and vision.
• Lead organizational change initiatives, ensuring smooth transitions during upgrades, reorganizations, or major projects.

Supervisory Responsibilities:

• Assist in hiring, training, growth, and development strategies within the department.
• Provides guidance to managers in the daily execution of their duties, offering constructive and timely feedback.
• Oversee discipline and employment terminations of employees in accordance with company policy.
• Provides constructive and timely performance evaluations for direct reports.
• Lead organizational change initiatives, ensuring smooth transitions during upgrades, reorganizations, or major projects.
• Serves as a mentor for department managers helping them to build structure within the department.
• Advise on all maintenance activities, proper work methods, and quality standards and equipment.

Success & Performance Factors:

• Self-motivated and ambitious.
• Ability to adapt and embrace change.
• Team player with a strong sense of commitment to both internal and external customers.
• Willingness to step outside of their comfort zone and learn new things.
• Not afraid to be hands-on with projects, troubleshooting, and testing.
• Defines network issues and problems, research, and analyzes data, evaluates alternatives, and develops sound conclusions, and recommendations in accordance with laws, regulations, rules, and policies.
• Proficient in communicating effectively both verbally and in writing.
• Discusses and resolves problems and complaints tactfully, courteously, effectively, and efficiently.
• Demonstrates accuracy and attention to detail.
• Has the initiative and willingness to develop specific goals, and plans to prioritize, organize, and accomplish assigned tasks.
• Monitors/assesses performance of self to make improvements or take corrective action to performance.
• Contributes to building a positive team environment and instills a sense of value in all employees.
• Stay current on industry trends and emerging technologies relevant to network infrastructure and field operations.
• Strong computer skills with Office 365, Excel, Word, Project, Access, PowerPoint, Power BI, and work management applications such as, Asana (or similar management applications).

Physical Requirements:

• Ability to sit for extended periods of time and use repetitive motions including writing and typing.
• Occasional physical tasks may include stooping, bending, reaching, and lifting up to 40 pounds.
• Specific vision requirements include close, distant, color, and peripheral vision, depth perception, and focus adjustment.
• Use of hands to hold, grip, carry, and physically interact with objects, tools, or controls.

Tasks While Driving (Bonus Skills):

• Occasional long-distance driving (potential accumulative of 8+ hours).
• Understanding and using GPS coordinates and KMZ files and/or other mapping/navigation software, must demonstrate the ability to navigate through rural areas and off-grid roads.
• Operation of 4x4 vehicles when necessary while adhering to company policies and procedures.
• Ability to traverse rough terrain to avoid damage to company equipment.
• Work Environment is primarily office-based with some fieldwork required.

Digital Path Offers a Comprehensive Benefits Program to All Eligible Employees:

• Medical and Dental group insurance
• Medical benefits available on the 1st of month after your start date.
• Life Insurance
• Employee Assistance Program (EAP)
• Vision reimbursement program
• Vacation, Holiday, and Sick pay
• 401k - 4% employer match
• Free Residential Internet Service (if you reside in the coverage area)
• Our facilities include an on-site cafeteria with daily lunches, company lunches/parties.