Job Details

Field Service Diagnostics Quality Assurance Engineer, AppleCare

San Francisco Bay Area, California, United States Software and Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better.

Description

AppleCare's FSDE team is seeking candidates with confirmed Software Quality Assurance experience to assist with validation of Diagnostic and Repair projects for all LOBs before release to customers, AppleCare service locations, and other support channels.

• Conduct feature and performance testing of our diagnostic tools and testing flows to ensure they work as expected in our Retail and Service channels as well as via customer-facing programs like AppleCare One and On Device Diagnostics.
• Conduct backend testing to ensure detailed integration of our diagnostic tools with customer facing apps like Get Support.
• Conduct feature and integration testing of all Right to Repair flows that directly impact customers worldwide who have the ability to buy and repair their own devices directly in their homes.
• Complete systematic diagnostic QA test cases by working with department leads to plan and execute test coverage.
• Use bug-tracking software to report and prioritize issues; work with developers and team leads to understand and pursue issues to resolution.
• Provide project managers and team leads with timely and accurate QA status during various project phases.
• Collaborate with and provide QA testing support to other testers, project managers, developers and other cross-functional teams.
• Contribute to initiatives to improve the overall QA process, such as identifying and closing gaps in testing coverage or inefficiencies in workflows.

Minimum Qualifications

• Bachelor's degree or equivalent work experience
• 2 - 7 years of relevant software QA testing experience
• Working knowledge of UNIX-based systems and command-line tools for log collection and analysis
• Experience and knowledge of core QA methodologies, including creation of test plans and test cases, authoring documentation, problem isolation techniques, regression testing, ad hoc testing, and systems integration testing
• Advanced familiarity with operating and troubleshooting Apple hardware and software (iPhone/iOS, Mac/MacOS)
• Proven track record of delivering high-quality work on tight timelines
• Self-motivated, independent, and proactive
• Demonstrated ability to accurately collect and track testing data, and to assist developers and project leads in gauging project impact
• Motivated by curiosity around unknown systems and a love for problem solving

Preferred Qualifications

• Experience with diagnostic software used in AppleCare service channels
• Experience with performing mobile device repairs and familiarity with troubleshooting tools for the same is highly desired
• Experience with testing automation software and scripting development on macOS and iOS platforms is a plus

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $121,300 and $213,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant .

Apple accepts applications to this posting on an ongoing basis.