Job Details
Support Center Representative (2 Positions, 1 Full-Time & 1 Part-Time)
2025-11-24 Butte-Glenn Community College District Oroville,CA
Description:
Diversity Qualifications
Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff.
APPLICATION INSTRUCTIONS
All applicants, including current Butte College employees, must complete and submit an online application with all required attachments to move forward. All fields within the application should be completely and thoroughly filled out. Do not skip application fields by inputting "see resume."Required Attachments
Application Tips for Success
For helpful tips and guidance on navigating our application submission and recruitment process, please refer to the document below.
Travel and Relocation Accommodations
For candidates traveling more than 80 miles to attend an onsite interview at Butte College, you may be eligible for travel reimbursement. And if hired, consider our relocation incentives below.
Butte Glenn Community College District (BGCCD) IS AN EQUAL OPPORTUNITY EMPLOYER: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Butte Glenn Community College District is committed to creating a diverse workforce focused on equity, inclusion, and accessibility for all faculty, staff, administrators, managers, and students. The District is dedicated to building an environment that supports our diverse student populations providing opportunities to mentor, encourage, and prepare our students to be successful in the world and expose them to global perspectives. Our District community of professionals is devoted to enriching our students' lives by bringing to light a variety of ways to engage and discover their individual and collective paths through education.
BGCCD is committed to the principles of equal employment opportunity. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, race, gender, color, language, accent, citizenship status, ancestry national origin, age, sex, religion, sexual orientation, gender identity, parental status, marital status, veteran status, physical or mental disability or medical condition, or on the basis of these perceived characteristics.
The eligible list established from this recruitment will be used to fill the current vacancy and possibly future vacancies for positions with the same class specification.
The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position.
The District offers a comprehensive benefits package for employees/family members: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Income Protection, contribution to the Public Employees Retirement System (PERS) or State Teachers' Retirement System (STRS), 403b and 457 tax shelter retirement plan. For more information please review the
Summary of Leaves and Accruals
Benefits are pro-rated for less than full-time employees.
MSC (Management, Supervisory & Confidential)
18 Paid Holidays
Sick Leave - 8 hours per month (accrues indefinitely)
Vacation - 15.34 hours per month (maximum accrual 400 hours)
Personal Business - 8 hours
Community Service - 3 days**
Sabbatical**
Travel and Conference**
CSEA (Classified Staff) and BCPOA (College Police Officers)
18 Paid Holidays
Sick Leave - 8 hours per month (accrues indefinitely)
Vacation (maximum accrual 400 hours)
Travel and Conference**
Optional Leave Conversion**
BCEA (Full-time Faculty)
Sick Leave - 8 hours per month; accrues indefinitely
Banked Leave**
Job Sharing**
Reduced Workload**
Sabbatical**
** Requires prior approval and must meet certain criteria
01
Please indicate which position(s) you would like to be considered for. Your application will only be reviewed by the hiring committee for the position(s) you select. If you are interested in both positions, your application will be reviewed for both.
02
Coursework (Optional): Transcripts are not a required attachment for your application and will not be reviewed by the hiring committee if you choose to include them, however, you may use the box below to input any coursework, training, or certifications you have completed that are related to the minimum qualifications and requirements of the position that you want highlighted. Be sure to include the course title and description, but please do not include the name of the school or institution.
03
Interview Notifications: I understand that if I am selected for an interview, I will be email notified to self-schedule my interview online.
04
References: I understand that Butte College does not allow applicants to submit an application with a personal or professional reference from a person on this hiring committee.
05
Senate Bill 791 (Required Disclosure of Sexual Harassment Decisions): I understand that if I advance in the selection process, the Human Resources department will send me an email regarding SB 791 and will require me to complete and return this document to Human Resources. Furthermore, I understand that failure to submit the completed document will result in a voluntary withdrawal from the process.
06
Residency/Work Eligibility Requirement: I understand that I may live outside of the State of California while participating in a recruitment process, however if am selected for a position, I must reside within the State to be eligible for district employment. In addition, work performed while working for the district, even remote work, must be done within the State of California. I also understand that the Butte-Glenn Community College District does not provide US visa or employment sponsorship.
07
I have read and understand that all required attachments must be included with my online application and submitted by the close date and time in order to move forward in the recruitment process. I understand that I will be disqualified from the recruitment process if all required documents are not submitted (with this application) by the close date and time. This statement applies to all applicants, including current Butte College employees.
Required Question
Salary: $23.62 - $28.78 Hourly
Location : Main Campus - Oroville, CA
Job Type: Full-Time
Job Number: 2526-00875
Division: Student Services
Opening Date: 11/17/2025
Closing Date: 12/15/2025 4:00 PM Pacific
FLSA: Non-Exempt
Bargaining Unit: BCEA
SUPPORT CENTER REPRESENTATIVE
Click here for the full Job Description/Classification Specification
Position One: Full-time/Non-Exempt; 40 hours per week; 12 months per year
Position Two: Part-time/Non-Exempt; 24 hours per week; 12 months per year; contingent on categorical funding
Projected Recruitment Timeline
Anticipated Application Screening Period: The week of December 15-19, 2025
Tentative First Interviews: The week of January 12-16, 2026 (Zoom)
Tentative Second Interviews: The week of January 19-23, 2026 (In Person)
Anticipated Start Date: March 2, 2026
POSITION HIGHLIGHTS
Our Support Center Representatives are committed to providing excellent customer service and representing Butte College in a positive and professional manner within a call center setting. The mission of the Support Center is to provide quality support to students, faculty, staff, and the public, by answering questions and delivering accurate information regarding enrollment, registration, and other campus services and resources. The Support Center is located on the main campus, is staffed with both part-time and full-time employees, and has a dedicated Spanish line. The Support Center has a team-oriented approach to assisting our diverse student, faculty, staff, and community members.
Work Schedule
Position One: This position will work Monday through Thursday 7:30 a.m. - 5:00 p.m. and Friday 8:00 a.m. - 12:00 p.m. Summer hours will be Monday - Thursday 7:00 a.m. - 5:00 p.m.
Position Two: This position will work Tuesday and Thursday 8:30 a.m. - 5:00 p.m., Wednesday 8:30 a.m. - 12:30 p.m. and Friday 8 a.m. - 12 p.m. Summer hours will be Tuesday - Thursday 8:30 a.m. - 5 p.m.
Minimum Qualifications
- Graduation from high school, GED, or equivalent*; AND
- One (1) year of increasingly responsible experience closely related to the duties and responsibilities of this class.
Diversity Qualifications
Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity and sexual orientation and ethnic backgrounds of community college students and staff.
APPLICATION INSTRUCTIONS
All applicants, including current Butte College employees, must complete and submit an online application with all required attachments to move forward. All fields within the application should be completely and thoroughly filled out. Do not skip application fields by inputting "see resume."Required Attachments
- Resume or Vita: Attach a resume that aligns with the information provided in your application.
- Diversity Essay: The Butte-Glenn Community College District has a very diverse staff and student population with respect to academic, socioeconomic, cultural, disability, gender identity, sexual orientation and ethnic backgrounds. In your Diversity Essay, please describe your skills, education, professional development, community involvement, and professional experience working with these diverse groups.
- The successful applicant will be required to complete a medical history questionnaire and must agree to undergo and pass a pre-employment physical examination, based on the physical requirements of the position, prior to employment. The physician will be selected and paid for by the District. Disabilities not related to the essential physical job requirements will not preclude the applicant from being hired.
- Education Code ยง 87408.6 states that no person shall be initially employed by a community college district in an academic or classified position unless the person has submitted to an examination within the past sixty (60) days to determine that they are free of active tuberculosis.
- As a condition of employment, the District requires that you provide fingerprints prior to beginning work. You may be fingerprinted at Butte College Human Resources by appointment, or you may be fingerprinted at another agency. Should you be fingerprinted at another agency, the rolling fee charged by the Department of Justice (DOJ) for the fingerprint report is the employee's responsibility at the time of printing.
Application Tips for Success
For helpful tips and guidance on navigating our application submission and recruitment process, please refer to the document below.
Travel and Relocation Accommodations
For candidates traveling more than 80 miles to attend an onsite interview at Butte College, you may be eligible for travel reimbursement. And if hired, consider our relocation incentives below.
Butte Glenn Community College District (BGCCD) IS AN EQUAL OPPORTUNITY EMPLOYER: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Butte Glenn Community College District is committed to creating a diverse workforce focused on equity, inclusion, and accessibility for all faculty, staff, administrators, managers, and students. The District is dedicated to building an environment that supports our diverse student populations providing opportunities to mentor, encourage, and prepare our students to be successful in the world and expose them to global perspectives. Our District community of professionals is devoted to enriching our students' lives by bringing to light a variety of ways to engage and discover their individual and collective paths through education.
BGCCD is committed to the principles of equal employment opportunity. It is the District's policy to ensure that all qualified applicants for employment and employees have full and equal access to employment opportunities and are not subject to discrimination in any program or activity of the District on the basis of ethnic group identification, race, gender, color, language, accent, citizenship status, ancestry national origin, age, sex, religion, sexual orientation, gender identity, parental status, marital status, veteran status, physical or mental disability or medical condition, or on the basis of these perceived characteristics.
The eligible list established from this recruitment will be used to fill the current vacancy and possibly future vacancies for positions with the same class specification.
The District reserves the right to modify, rescind or re-advertise this announcement without notification or to delay indefinitely the employment of a person for the position.
The District offers a comprehensive benefits package for employees/family members: Health, Dental, Vision, Life Insurance, Employee Assistance Program, Income Protection, contribution to the Public Employees Retirement System (PERS) or State Teachers' Retirement System (STRS), 403b and 457 tax shelter retirement plan. For more information please review the
Summary of Leaves and Accruals
Benefits are pro-rated for less than full-time employees.
MSC (Management, Supervisory & Confidential)
18 Paid Holidays
Sick Leave - 8 hours per month (accrues indefinitely)
Vacation - 15.34 hours per month (maximum accrual 400 hours)
Personal Business - 8 hours
Community Service - 3 days**
Sabbatical**
Travel and Conference**
CSEA (Classified Staff) and BCPOA (College Police Officers)
18 Paid Holidays
Sick Leave - 8 hours per month (accrues indefinitely)
Vacation (maximum accrual 400 hours)
- 0 to 5 years - 88 hours
- 6 to 10 years - 128 hours
- 11 to 14 years - 168 hours
- 15+ years - 184 hours
Travel and Conference**
Optional Leave Conversion**
BCEA (Full-time Faculty)
Sick Leave - 8 hours per month; accrues indefinitely
Banked Leave**
Job Sharing**
Reduced Workload**
Sabbatical**
** Requires prior approval and must meet certain criteria
01
Please indicate which position(s) you would like to be considered for. Your application will only be reviewed by the hiring committee for the position(s) you select. If you are interested in both positions, your application will be reviewed for both.
- I am only interested in the full-time position.
- I am only interested in the part-time position.
- I am interested in both the part-time and full-time positions.
02
Coursework (Optional): Transcripts are not a required attachment for your application and will not be reviewed by the hiring committee if you choose to include them, however, you may use the box below to input any coursework, training, or certifications you have completed that are related to the minimum qualifications and requirements of the position that you want highlighted. Be sure to include the course title and description, but please do not include the name of the school or institution.
03
Interview Notifications: I understand that if I am selected for an interview, I will be email notified to self-schedule my interview online.
- Yes
04
References: I understand that Butte College does not allow applicants to submit an application with a personal or professional reference from a person on this hiring committee.
- Yes
05
Senate Bill 791 (Required Disclosure of Sexual Harassment Decisions): I understand that if I advance in the selection process, the Human Resources department will send me an email regarding SB 791 and will require me to complete and return this document to Human Resources. Furthermore, I understand that failure to submit the completed document will result in a voluntary withdrawal from the process.
- Yes
06
Residency/Work Eligibility Requirement: I understand that I may live outside of the State of California while participating in a recruitment process, however if am selected for a position, I must reside within the State to be eligible for district employment. In addition, work performed while working for the district, even remote work, must be done within the State of California. I also understand that the Butte-Glenn Community College District does not provide US visa or employment sponsorship.
- Yes
07
I have read and understand that all required attachments must be included with my online application and submitted by the close date and time in order to move forward in the recruitment process. I understand that I will be disqualified from the recruitment process if all required documents are not submitted (with this application) by the close date and time. This statement applies to all applicants, including current Butte College employees.
- Yes
Required Question