Job Details

Position: Full-time, Call Center Representative

Location: Honolulu

Industry: Healthcare Insurance

Schedule: Monday Friday from 9:00 AM 5:00 PM

Pay: $20.00 $22.00 per hour

Candidate must be on island and in-state to apply and be considered.

Benefits

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

The Call Center Representative provides compassionate, high-quality customer service to members navigating their healthcare benefits. This role focuses on helping individuals and families access care, resolve benefit-related questions, and simplify complex healthcare processes through proactive support and personalized guidance. The ideal candidate is empathetic, detail-oriented, and thrives in a fast-paced environment. You take ownership of resolving customer issues, navigate complex systems with ease, and are passionate about improving the healthcare experience for others.

Job Duties

• Deliver professional, empathetic, and efficient service to members and their families.
• Serve as the primary point of contact, managing each case from start to resolution.
• Research and resolve inquiries related to benefits, authorizations, and care coordination.
• Communicate effectively with internal clinical and non-clinical teams to ensure seamless service.
• Identify opportunities to improve processes and enhance the member experience.
• Meet department goals for quality, accuracy, and customer satisfaction.

Job Requirements

• High school diploma or GED (or equivalent experience).
• Minimum of 3 years combined experience in customer service.
• Strong communication, computer, and multitasking skills.
• Experience in healthcare, insurance, or related industries.
• Knowledge of medical terminology, benefit plans, or care coordination.
• Background in customer advocacy, social services, or account management.

Equal Opportunity Employer