Job Details

Job Title: Customer Service Representative
Location: Chico, CA
Duration: 6 mo + Contract
Pay Range: $25-$26/hour

JOB DESCRIPTION:

The Associate Customer Service Representative provides regional customers support via telephone and other communication channels for multiple districts. This position is in Chico, CA.

ESSENTIAL FUNCTIONS:

Provide customer service via all communication channels (written and verbal) addressing customer requests or inquiries concerning services, water quality and billing concerns

• Schedule field representatives for service calls, including turning off/on services, and respond to water quality and service disruptions

• Organize and schedule service delivery, billing, and collections

• Document work orders, respond to customer emails and update customer accounts

• Perform tasks associated with the daily, monthly, and all associated reports to ensure accurate accounting of operational activity

• Provide customers with information regarding Company programs and services

• Communicate with outside agencies and departments for service efforts

• Communicate between regional customer support center and local districts

• Process customer service paperwork as necessary

MINIMUM QUALIFICATIONS:

• An Associate Customer Service Rep. (ACSR) must be able to communicate effectively with their supervisor, co-workers and the public

• Have the ability to perform basic mathematics functions, calculate figures, and reconcile account information

• Must be proficient in computer skills including Microsoft Office

• An ACSR must be able to read and interpret documents such as safety rules, operating

  and maintenance instructions, and procedure manuals

• Strong reading and writing skills are required

• Must possess a high school diploma or equivalent

• Clerical experience is required

• An ACSR must be able to effectively communicate billing protocols procedures, special programs and general field service delivery protocols

• Must be able to demonstrate the ability to prioritize assignments and work in order of urgency and sensitivity