Job Details

Chico Branch - Member Service Specialist II (Full-Time/Part-Time)

Join to apply for the Chico Branch - Member Service Specialist II (Full-Time/Part-Time) role at Golden 1 Credit Union.

General Description

Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each days transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to the appropriate department for specialized services.

Job Title

Member Service Specialist II

Department

Branch Channel Delivery

Status

Non?Exempt

Job Code

2201

Pay Scale

$21.50 $21.50 Hourly

Tasks, Duties, Functions

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to members, including cashiers checks, money orders, savings bonds, wire transfers and transactions, sub?shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents them in EnAct system.
• Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units, including replacing receipt cartridge and clearing a blockage.
• Assists MSS III and above with open and close responsibilities as needed.
• Activates alarm.
• Verifies signature cards in ECM (Enterprise Content Management).
• Checks acceptance approval within assigned limits.
• Ensures confidentiality of all member and credit union information.
• Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
• Performs additional responsibilities essential to the operations of the branch (TCR, SBO, safe deposit box, etc.) as needed.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members financial service needs to provide meaningful solutions.
• Mentors and advises MSSIs.
• Engages in consultative dialogue with members to identify current and future financial needs and documents them in EnAct system.
• Enrolls members in the different channels Golden 1 uses: online, mobile, etc.
• Recommends lending needs to MSS III and/or business partner.
• Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti?money laundering laws appropriate to the position.

Communication & Interactions

• Interacts professionally with members.
• Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
• Effective listener.
• Communicates with empathy.
• Associates member needs based on conversation to G1 products and services.
• Overcomes basic objections or resistance through conversation; works as part of a team.
• Accepts constructive feedback positively and utilizes it for personal and professional development.
• Engages in consultative dialogue by asking effective questions and connecting to solutions offered by G1, communicating the "why" rather than just the "how" or "what".
• Overcomes member objections and resistance with a calm and reassuring presence.

Organizational Contacts & Relationships

• Internal: Participates in team meetings; frequent routine verbal and written communication with Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training.
• External: Frequent transaction?related interactions and consultative conversations with members; may be required to sign?in outside vendors and visitors as needed.

Qualifications

• Education: High School or GED required.
• Experience: Minimum one year of prior experience in a cash?handling service?oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
• Behaviors: Fosters a positive and engaging work environment; treats others with courtesy and respect; inspires others through words and actions; displays a positive, outgoing, and empathetic attitude; punctual and reliable; results?oriented; takes on any task required to meet or exceed team objectives; demonstrates initiative to identify, investigate and resolve member issues; is flexible and willing to learn new banking technology; presents Golden Services confidently; assumes positive intent in all communication.
• Knowledge/Skills: Functional excellent oral and written communication skills; advanced knowledge of Federal Rules and Regulations as applied to credit unions, G1 products, fulfillment (with sub?shares) and deposit services, employee handbook, Knowledge Base, cash handling, teamwork, customer service. Technical basic knowledge of Microsoft Office, eFunds, Bridger, Card @ Once, EnAct, ECM, Springboard, DSUI/TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager. Proficient adding profiles and updating tasks, activities and notes in EnAct; proficient in Maestro.

Physical Requirements

• Prolonged standing throughout the workday; a teller stool is provided as needed.
• Ability to lift up to thirty pounds.
• Ability to frequently move about the branch to accomplish tasks.
• Corrected hearing within normal range; a telephone device to enhance hearing will be provided if needed.
• Corrected vision in the normal range.
• Possesses sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including an adding machine and typewriter if needed.

Licenses/Certifications

None

Disclaimer

This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice. Employees may be required to perform additional tasks and duties as directed by their supervisor, provided such tasks are within the employees knowledge, skills, and abilities, or can be performed with reasonable training. Nothing in this job description alters the at?will employment relationship or limits the credit unions right to assign or reassign duties and responsibilities to this position at any time.

REV. 12/2/2025

Seniority level

• Not Applicable

Employment type

• Part?time

Job function

• Business Development and Sales
• Industries: Banking, Consumer Services, and Financial Services

Chico, CA $48,000.00$50,000.00 2 months ago