Job Details

The Common Market, a mission-driven distributor of local foods to communities in the Mid-Atlantic, Texas, Southeast, and Great Lakes, is excited to announce an opening for a Customer Support Associate II. In this role, you will play a key part in providing exceptional customer service and support to our valued partners and clients. Our commitment is to strengthen regional farms while making local products accessible to communities and the institutions that serve them.

As a Customer Support Associate II, you will be responsible for nurturing relationships with our buyer partners and ensuring their needs are met promptly and accurately. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing comprehensive product information. Your contributions will help us maintain high customer satisfaction and loyalty across diverse regions.

This is a FULLY REMOTE position with hours from Monday to Friday, 9AM to 5PM Eastern Time. Ideal candidates will ideally reside near one of our hubs, located in Atlanta, Philadelphia, Houston, or Chicago, as you will interact with customers spread across multiple time zones.

Key Responsibilities:

• Serve as the primary point of contact for customers, delivering outstanding service and support
• Build and maintain strong relationships to ensure customer satisfaction and loyalty
• Respond to inquiries and resolve customer issues promptly and efficiently
• Provide detailed product information, including pricing, availability, and order status
• Monitor and track customer orders to ensure timely and accurate delivery
• Keep customer accounts updated and maintain thorough records
• Collaborate with internal teams, including sales, marketing, and operations, to optimize the customer experience
• Gather and communicate customer feedback to contribute to continuous improvement initiatives
• Assist with administrative tasks such as data entry and reporting

Requirements

Requirements:

• Proven experience in customer support or customer service roles
• Strong communication and interpersonal skills
• Excellent problem-solving capabilities
• Ability to manage multiple tasks in a fast-paced environment
• High attention to detail and accuracy
• Experience with CRM systems and customer databases
• Proficient in using Microsoft Office Suite
• A genuine passion for local food systems and sustainable agriculture
• Team-oriented mindset and a collaborative spirit
• Positive attitude and a proactive approach to customer care
• High school diploma or equivalent required; further education is a plus

Benefits

• $21/ hour
• Health Care Plan (Medical, Dental & Vision)
• 2 Weeks Paid Time Off (Vacation, Days Sick)
• 5 Paid Holidays
• Long Term Disability & Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (IRA)