Job Details
Quality Assurance Specialist
2026-01-15 CoxHealth all cities,AK
Description:
Job Description:
The role of the Quality Assurance (QA) Specialist is to support the Patient Access Services department in the assessment of patient access functions to ensure high quality work and service that both protects the financial well-being of the organization and promotes a positive experience for our patients. The focus of the QA functions are to promote awareness, accountability and continuous improvement. The QA Specialist is responsible for assisting in tracking and monitoring key process changes, providing education and training to leaders and/or staff on QA-related procedures, analyzing trends in error data and coordinating with stakeholders on education and application development needs, triaging issues reported by other departments to coordinate improvement needs, and assisting with oversite of compliance or identified risk areas. The QA Specialist will assist in working patient access related billing exception edits (errors) as needed to analyze trends, perform functional audits related to process changes and risk areas, distribute assigned reports, serve as subject matter experts for other staff, and assist with systems testing needs. At all times, displaying exemplary Partners behaviors to fellow staff members. Some travel from site to site may be needed. Extended hours may be expected based on business needs.Education:
• Required: High school diploma
Experience:
• Required: At least 2 years prior patient access experience
Skills:
• Strong communication and organizational skills
• Strong analytical and problem solving skills
• Detail-oriented with the ability to spot errors and trends
• Proactive, demonstrates initiative and self-motivation
• Ability to train and educate others
• Flexibility to adapt to changing business needs
• Good computer skills
Licensure/Certification/Registration:
• Preferred: CHAA,CHAM or CRCR
Facility:
CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807
Department:
1673 Patient Access Admin
Scheduled Weekly Hours:
40
Hours:
8:00-4:30 PM
Work Shift:
Day Shift (United States of America)
CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
- Named one of Modern Healthcare's Best Places to work five times.
- Named one of America's Greatest Workplaces by Newsweek.
- Recognized as a Greatest Workplace for Women in both 2023 and 2024.
- Listed as one of the Greatest Workplaces for Diversity in 2024.
- Acknowledged by Forbes as one of the Best Employers for New Grads.
- Ranked among the Best Employers by State for Missouri.
- Healthcare Innovation's Top Companies to Work for in Healthcare in 2025.
- Medical, Vision, Dental, Retirement Plan with employer match, and many more!
- For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Job Description:
The role of the Quality Assurance (QA) Specialist is to support the Patient Access Services department in the assessment of patient access functions to ensure high quality work and service that both protects the financial well-being of the organization and promotes a positive experience for our patients. The focus of the QA functions are to promote awareness, accountability and continuous improvement. The QA Specialist is responsible for assisting in tracking and monitoring key process changes, providing education and training to leaders and/or staff on QA-related procedures, analyzing trends in error data and coordinating with stakeholders on education and application development needs, triaging issues reported by other departments to coordinate improvement needs, and assisting with oversite of compliance or identified risk areas. The QA Specialist will assist in working patient access related billing exception edits (errors) as needed to analyze trends, perform functional audits related to process changes and risk areas, distribute assigned reports, serve as subject matter experts for other staff, and assist with systems testing needs. At all times, displaying exemplary Partners behaviors to fellow staff members. Some travel from site to site may be needed. Extended hours may be expected based on business needs.Education:
• Required: High school diploma
Experience:
• Required: At least 2 years prior patient access experience
Skills:
• Strong communication and organizational skills
• Strong analytical and problem solving skills
• Detail-oriented with the ability to spot errors and trends
• Proactive, demonstrates initiative and self-motivation
• Ability to train and educate others
• Flexibility to adapt to changing business needs
• Good computer skills
Licensure/Certification/Registration:
• Preferred: CHAA,CHAM or CRCR