Job Details

Company DescriptionAt TA Services, we don't just move freight - we move business forward. Since 1986, we've been delivering peak performance for our customers through our Freight Brokerages, Managed Transportation, Warehousing & Fulfillment, Mills Services, and Cross-Border Logistics.What sets us apart? Our people! At TA, culture isn't an afterthought - it's a competitive advantage. We're intentional about building a workplace where you're supported, challenged, and equipped to grow. From day one, you'll get the tools, training, and trust to unlock your full potential.We believe when the right people live the right values, there's no limit to what we can achieve. If you're driven, collaborative, and ready to win, you'll fit right in.Here's what drives us:* People First - We lead with care, connection, and respect.* Service - Our customers, carrier partners, and team members deserve nothing less than excellence.* Safety - Built into every move we make.* Results - High standards. Real outcomes.* Innovation - We push boundaries and never settle.Sound like the kind of team you want to be part of? Let's take a closer look at the role.Job DescriptionThe Operations Intern will assist in ensuring the timely and accurate coordination of freight loads from pickup to delivery. This internship involves supporting the logistics process from start to finish, including communication with drivers, dispatchers, customers, and internal teams. The intern will have the opportunity to develop multitasking skills and provide support in delivering excellent customer service, while learning to maintain organized records and oversee load tracking under supervision. This role offers hands-on experience in a third-party logistics environment.Key Responsibilities* Load Management: Route, prepare, and ensure shipments are picked up and delivered on time.* Communication: Maintain open and clear communication with drivers, dispatchers, and warehouse supervisors to ensure all parties are informed of load statuses.* Carrier Booking: Book carriers for current and future loads, verifying necessary details such as driver's equipment, ETA, and dispatch information.* Documentation: Upload and manage Bills of Lading (BOL) and Proof of Delivery (POD) documentation into systems like McLeod and Mercury Gate.* Load Tracking: Track all loads in transit, providing updates to customers on load status, and ensuring any issues are communicated promptly.* Problem Solving: Respond to issues such as delayed shipments, missing documentation, or load discrepancies by working with internal teams and external carriers.* Quote Management: Assist account managers with quoting loads, ensuring competitive pricing and availability.* Compliance: Verify driver credentials (e.g., MC#) to ensure compliance with safety standards and mitigate risks.* Assist in quoting expedited freight or special loads.Qualifications* Customer Service: Ability to maintain strong relationships with both customers and carriers, providing excellent service throughout the process.* Communication: Superb verbal and written communication skills for coordinating with drivers, customers, and colleagues.* Multitasking & Organization: Ability to handle multiple tasks simultaneously, while staying organized and efficient.* Problem-Solving: Ability to resolve issues related to logistics operations such as delays, missed shipments, and documentation problems.Tools & Systems* Software* McLeod, Mercury Gate, Microsoft Office Suite, and load boards such as DAT, Sylectus, and Truckstop.* Equipment* Computer, phone, high-speed internet, and other standard office tools.Education & Qualifications* Earning bachelor's degree in supply chain management or related fieldWorking Conditions* Office-based position in a well-lit, climate-controlled environment.* Hours are 8 AM to 5 PM, Monday through Friday in office.Additional InformationAll your information will be kept confidential according to EEO guidelines.