Job Details

Client Relations Account Specialist

See yourself at Radian? We see you here too. At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best -and at Radian, we'll give you our best right back. Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you're excited about this role but your experience or education level doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The client relations account specialist is responsible for the overall success of the customer. The specialist will provide support for title and settlement customers while understanding all internal processes of the departments that deliver products and services. The specialist is a resource for operations, sales, and management to assist in managing operational effectiveness, take-away items, relationship building, SLA reporting, on boarding and off boarding activities, order management, and client service.

Primary duties and responsibilities include:

• Handles all client inquiries via telephone/e-mail while acting as the client facing piece of the organization.
• Documents/assigns all inquiries in system and follow up is performed as needed until resolution.
• Identifies escalations and prioritizes them.
• Manages 3rd party web sites for purposes of order retrieval/confirmation, communication during processing and uploading of completed reports.
• Manages monthly SLA distribution to clients
• Performs web demos, creates/resets user IDs & passwords and provides fee quotes for requests that fall outside of standard pricing metrics.
• Acts as conduit between the customer and sales/operations teams

Other related duties as assigned.

Qualifications:

• College degree with 3 years' experience in real estate and/or vendor management industry is preferred.
• ALTA best practices experience preferred.
• Proficiency in Microsoft Office (Outlook, Excel and Word)
• Knowledge of client-based systems; Attention to detail
• Motivated and positive team player; Excellent verbal, written and interpersonal skills
• Ability to problem solve and multi-task in a fast-paced environment.
• Education and credentials required: Associate/Technical Degree
• Preferred: Bachelor's Degree
• Other certifications: High School Diploma and 5 years related experience if a college degree has not been obtained

See why you should work with us:

• Competitive compensation: anticipated base hourly rate from $19.00 to $27.00 based on skills and experience. This position is eligible to participate in an annual incentive program.
• Rest and relaxation. This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Our company makes an impact. We've been recognized by multiple organizations like Bloomberg's Gender-Equality Index, HousingWire's Tech 100, and The Forum of Executive Women's Champion of Board Diversity. Radian has also pledged to SHRM's CEO Action for Inclusion & Diversity commitment.
• Comprehensive health benefits. Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for your future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian's Employee Stock Purchase Plan (ESPP).
• Homebuyer perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional benefits. To learn more about our benefits offerings, visit our Benefits Page.

Radian complies with all applicable federal, state, and local laws prohibiting discrimination in employment. All qualified applicants will receive consideration for employment without regard to gender, age, race, color, religious creed, marital status, gender identity, sexual orientation, national origin, ethnicity, ancestry, citizenship, genetic information, disability, protected veteran status or any other characteristic protected by applicable federal, state, or local law. An applicant's criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. The material duties include those listed in the "Primary Duties and Responsibilities" section above, as well as the ability to adhere to Company policies, exercise sound judgment, effectively manage stressful situations, work safely and respectfully with others, exhibit trustworthiness, and safeguard confidential information belonging to the Company and its customers. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.