Job Details

divh2Remote Customer Service Specialist/h2pBy joining Sedgwick, youll be part of something truly meaningful. Its what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, theres no limit to what you can achieve./ppSCHEDULE: Sun/Mon/Tues/Wed/Fri 9:30am6:30pm EST/ppPRIMARY PURPOSE: To provide exceptional customer support on Sedgwicks primary temporary housing line by assisting policyholders, adjusters, and partners with housing-related inquiries. This role is responsible for handling inbound calls, processing hotel extensions, supporting billing-related questions, and performing administrative tasks to ensure accuracy, timeliness, and quality service across all housing operations./ppESSENTIAL FUNCTIONS AND RESPONSIBILITIES/pulliAnswers inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner./liliServes as the first point of contact for housing-related inquiries, demonstrating strong service and problem-solving skills./liliLearns the functions of each department in order to accurately resolve issues and answer questions./liliAccurately and efficiently enters new housing claims into the system./liliMonitors inbound email for claim questions, approvals, and new housing requests./liliContacts insureds via text and email to confirm hotel extension needs./liliUpdates and maintains the hotel database to ensure accuracy and uniformity./liliExtends hotel stays for clients currently in-house./liliRetrieves hotel folios (receipts) from properties for completed and partial stays./liliAudits hotel folios and related claims for billing accuracy, compliance, and documentation./liliVerifies and maintains accurate data across internal systems./li/ulpADDITIONAL FUNCTIONS AND RESPONSIBILITIES/pulliPerforms other duties as assigned./liliSupports the organizations quality program(s)./li/ulpQUALIFICATIONS/ppEDUCATION LICENSING/ppBachelors degree or equivalent from an accredited college or university preferred./ppEXPERIENCE/ppFour (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required. Insurance or finance industry experience preferred./ppSKILLS KNOWLEDGE/ppWorking knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products/ppExcellent oral and written communication, including presentation skills/ppPC literate, including Microsoft Office products/ppExcellent analytical and interpretive skills, including efficient use of MS Excel/ppExcellent problem solving and resolution skills/ppStrong organizational skills/ppAbility to maintain confidentiality/ppAbility to work in a team environment/ppAbility to meet or exceed performance competencies/ppWORK ENVIRONMENT/ppWhen applicable and appropriate, consideration will be given to reasonable accommodations./ppMENTAL: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines/ppPHYSICAL: Computer keyboarding, travel as required/ppAUDITORY/VISUAL: Hearing, vision and talking/ppNOTE: Credit security clearance, confirmed via a background credit check, is required for this position./ppThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time./ppAlways accepting applications. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles./p/div