Job Details

PrimeLending is a leading national home lender focused on empowering the pursuit of homeownership. We are seeking a Quality Control Auditor to be responsible for the ongoing review of mortgage loans, branches originated and processed within the company. The objective is to evaluate compliance with state and federal requirements, agency and investor regulations, as well as, established internal operating policies and procedures. This position is independent of the production, underwriting and closing departments.

This is a remote position.

Responsibilities

• Perform pre-close, post-close and/or targeted loan reviews on a regularly determined timeframe based on agency or investor requirements releasing any known defects to the area of responsibility (AOR)
• Establish and adhere to annual audit schedules; assess timely and accurate completion of tasks and documentation
• Process daily requests and confirm or deny actions taken to address known loan defects; determine if the loan meets eligibility and underwriting requirements
• Coach, mentor and assist staff with answering questions pertaining to audits
• Validate underwriting decisions were adequately derived with all documentation required to support the decision was contained within the electronic loan file
• Review appraisals for accuracy and completeness; provide effective performance feedback based on results of reviews
• Establish and maintain tracking documentation and tools, as well as final action summaries
• Monitor action reports; take appropriate steps when necessary to address findings
• Maintain communication with internal and external contacts; identify issues and communicate findings to management or appropriate personnel
• Utilize internet sites for research and source information
• May conduct onsite audits of individual branches which requires travel monthly
• Other duties as assigned or required

Qualifications

• High School Diploma required
• Minimum 5 years mortgage processing, underwriting, servicing, production, or combination of experience depending on specialty area of quality control focus
• Knowledge of HUD, NMLS Registry, customer privacy and other mortgage related regulatory licensing and legal requirements preferred
• Excellent communication skills, both verbal and written
• Demonstrated ability to interact effectively with various levels within the organization
• Ability to demonstrate excellent detail orientation, critical thinking and analytical skills
• Strong detail orientation and analytical skills
• Ability to meet deadlines and adapt quickly to a rapidly changing environment
• Strong PC skills, including Microsoft Office suite
• Demonstrated judgment and decision making ability
• Strong customer service orientation
• Displays time management, organizational and problem-solving skills

About Us

PrimeLending, a PlainsCapital Company, is a people-first company on a mission to make the home loan process simple and stress-free. Since 1986, weve been working together as a team to support our customers, co-workers and communities and make a positive impact on all the lives of all we serve. Whether on the frontline working directly with customers in our branches or behind the scenes supporting our loan officers, our team members each play a vital role in delivering an outstanding customer experience.

Award-Winning Culture

Known for having an empowering, supportive culture, PrimeLending is a place where each individual has an important voice, can be themselves and thrives. Our organization exudes an infectious spirit of optimism and humanity, making PrimeLending a great workplace.

• #7 2023 Energage Top Workplaces in the USA 1
• # 11 2023 Energage Top Workplaces in Financial Services 1
• Top 25 2023 Fortune Best Workplaces for Women 2
• Top 25 2023 Fortune Best Workplaces in Financial Services 2
• Top 50 2023 Fortune Best Workplaces for Millennials 2
• #11 2023 Fortune Best Workplaces in Texas 2
• Scotsman Guide 2024 Top Workplaces 3 (Editors Pick)
• #7 2023 Dallas Morning News Top Workplaces 4

Key Facts About PrimeLending

• Established in 1986
• Part of Hilltop Holdings Inc. (NYSE: HTH) a diverse financial services company
• #11 2023 Top Retail Volume, Scotsman Guide
• #15 2023 Top Overall Volume, Scotsman Guide 3
• 400+ purchase, renovation, refinance and reverse mortgage products
• National lender with coverage in all 50 states
• 2023 Best-in-Class Lender in 4 categories by MortgageCX 5
• Branches located in 42 states
• 96% customer satisfaction rating 6
• 4.9 national average star rating on Google
• 22,000+ five star Zillow reviews

• 1 Energage Top Workplaces Awards
• 2 Great Place to Work
• 3 Scotsman Guide
• 4 The Dallas Morning News
• 5 MortageCX
• 6 Survey administered and managed by an independent third party following loan closing. PrimeLending received an overall 96% Customer Satisfaction Rating for the period 1/1/23-12/31/23.

About The Team

Our Quality Control area oversees systematic processes and procedures to ensure accurate, compliant loan files. We mitigate risks, maintain regulatory compliance, and protect the interests of PrimeLending and borrowers. We play a critical role in delivering an outstanding customer experience by offering ongoing training and education for mortgage operations team members to keep them updated on regulations, compliance, and best practices. Continuous training improves their understanding of quality control processes and enhances their ability to identify and address potential issues.