Job Details

Pay: $22.93/Hour

HYBRID: 3 Days Onsite (9 AM - 5:30 PM)

Job Description:

• Responsible for providing administrative support by documenting employee data changes, performance reports and communications. Qualifications: Bachelor's Degree
• Prior contact center experience and inbound phone calls case management. Calls can be related to pay inquires, LOA, etc.
• HR Contact Center Support to include answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.
• Use of case management software and call management software preferred. They use ServiceNow for Case Management.
• Microsoft Outlook/Teams/Excel experience.
• Call Center
• Answer and field all types of calls that come in - provide assistance and/or direction.
• Payroll Support
• Closely partner with Payroll team as it relates to inquiries
• Field employee and HR payroll questions to properly direct them to the right resolution
• Day-to-day Support
• Provide One HR expertise and support to the HR community and employees

• ServiceNow experience
• Customer Service
• SAP Success Factors is a plus
• Spanish language skills highly preferred.