Job Details

Location: Moncton, NB, Canada (Onsite)
Starting Salary: $21.09/hour (Plus $2.50/hour hourly premium)
Branch: Cargo
Category: Unionized (IAMAW)

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork, and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

It's important to know that

• This is a fast-paced call-centre role: You'll be working in a structured, shift-based setting that operates year-round, including holidays. Flexibility and comfort with shift work are essential.
• Communication and focus are essential: You'll need to stay attentive, collaborate effectively, and handle challenging customer interactions with professionalism.
• Strong performance leads to growth: Meeting targets and maintaining a positive attitude can open doors to new opportunities.

Key duties

• Provide exceptional customer service at the Cargo Call Centre.
• Perform shipment tracing, World Tracer transactions, and lost & found functions.
• Prepare records, process data entry, and manage customer interactions using multiple Cargo systems.
• Resolve customer complaints related to lost, delayed, mishandled, or damaged shipments.
• Determine cargo rates, routings, and shipping procedures, including check-in and delivery.
• Utilize a cloud-based CRM system to manage customer inquiries via phone and email.