Job Details

PURPOSE

The role of the Office and Operations Specialist is to provide exceptional customer service to clients and potential clients, including educating the public about CHIP's mission, services, and current opportunities. The Office and Operations Specialist will also provide clerical and other support to each of CHIP's departments, as well as respond to the needs and coordinate the operations at CHIP's main office.

REQUIRED KNOWLEDGE AND SKILLS

1. Spanish/English bilingual, both spoken and written, is required.

2. Excellent written and verbal communication skills and the ability to communicate clearly and effectively with clients, staff, and the public in person, on the phone, and by email.

3. Competency of basic office equipment and computer programs, including Microsoft Word, excel, and outlook.

4. Ability to work independently in a fast-paced environment on multiple tasks and deadlines.

5. Ability and desire to work effectively with low-income and ethnically diverse client groups.

Normal 0 false false false EN-US X-NONE X-NONE

Job Functions

Essential Responsibilities:

1. Provide clear and accurate information to the public about CHIP's mission, various programs, and current opportunities.

2. Provide CHIP staff with clerical and administrative support, event coordination, and calendaring.

3. Under the direction of leadership staff, provide project-specific support and on-going duties determined by current organizational needs.

4. Orchestrate and oversee successful office functions, including facilities, operations, and ordering of supplies and equipment, and be the liaison between CHIP's IT consultant and staff.

Essential Duties:

Normal 0 false false false EN-US X-NONE X-NONE

1. Respond to all general inquiries coming from outside of the organization, including emails, phone calls, and walk-ins.

2. Handle all incoming and outgoing mail.

3. Keep the general office clean and organized, including ordering of supplies and equipment, and scheduling of maintenance, repairs, and IT.

4. Provide support to all CHIP departments, including preparation of letters, documents or spreadsheets, data entry, translation, mailers, and other forms of mass communication, filing, basic bookkeeping, and making photocopies.

5. Maintain the self-help interest list and database and process all incoming applications.

6. Provide support to CHIP's Board of Directors and CEO, as directed by CHIP's President/CEO.

7. Within 6 months of employment, secure and maintain an active notary license.

8. Other duties related to office and staff support will be identified and assigned.

QUALIFICATIONS AND EDUCATION

Normal 0 false false false EN-US X-NONE X-NONE

1. High-school diploma.

2. Valid California Driver's License.

3. Must have reliable vehicle, current valid California Driver's license and be insurable, under the criteria established by CHIP's general liability carrier. Must provide current proof of insurance at the levels specified by the CHIP travel policy.

OUR PERKS

CHIP takes pride in its competitive benefits package.

Normal 0 false false false EN-US X-NONE X-NONE

• 15 paid Holidays, plus Sick Leave, plus Vacation Leave, plus Personal Leave
• We pay 100% of employee-only health insurance premium
• We pay 100% of employee-only $25,000 life insurance premium
• CHIP offers a 403b Retirement Plan. Ask about our contribution policy.

Employment with CHIP is at will for the employee and the employer.

CHIP is an equal opportunity employer.