Job Details

Admissions Coordinator
Full-Time | Remote
Supporting Davie, FL Operations
11:00 AM - 7:00 PM (Monday-Friday)
Must-Have Qualifications

• 2+ years in admissions, client care, call center, or sales (required)
• Ability to manage high-volume calls (60-80/day)
• Strong customer service + sales skills (guiding conversations, handling objections)
• Calm and effective in crisis or emotionally charged situations
• Tech-savvy (CRM/EMR, Microsoft Office)
• High responsiveness, follow-through, and accountability

The Role

Serve as the first point of contact for individuals and families seeking care at PRC and AWA. This role blends customer service, sales, and behavioral health-requiring empathy, efficiency, and strong communication in high-volume, fast-paced environments.
What You'll Do

• Handle inbound calls, emails, and inquiries as the first point of contact
• Manage 60-80 calls/day with professionalism and efficiency
• Guide clients and families through admissions conversations
• Navigate crisis and emotionally sensitive situations
• Coordinate next steps (assessments, tours, admissions)
• Document all activity in CRM/EMR systems
• Collaborate with clinical and operations teams

Preferred

• Spanish-speaking
• Behavioral health or local market familiarity
• Interest in growth within admissions/outreach

About Us

PRC provides individualized substance use treatment for adults.
AWA supports adolescents and families through PHP/IOP mental health care.

We meet people where they are-and help them move forward.