Job Details

A-Line Staffing is now hiring a Customer Care Representative in the United States (Remote). The Customer Care Representative would be working for a Fortune 500 healthcare company and has career growth potential. This would be full time / 40+ hours per week . If you are interested in this CustomerCare Representative position, please contact Milos Pavlovic at 586-###-#### or ...@alinestaffing.com . Customer Care Representative Compensation The pay for this position is $17.00 per hour . Benefits are available to full-time employees after 90 days of employment. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates . Customer Care Representative Highlights This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs . The required availability for this position is Monday Friday, 8:30 AM 5:00 PM EST . This position is fully remote . Customer Care Representative Responsibilities Receive and review payment denials, investigate causes, and resolve issues with payers or patients Receive inbound calls and place outbound calls to patients, Medicare, Medicaid, and commercial insurance providers regarding patient accounts Provide written correspondence for audit requests including investigations and required documentation Document billing and payment status in patient accounts for follow-up Research payer requirements to ensure billing guidelines and procedures are followed Respond to patient billing inquiries and provide account resolution Complete end-of-month reports as requested by management Complete assigned internal system service ticket requests Maintain productivity levels of 2040 accounts per day while ensuring quality standards are met Maintain strong attendance and reliability Customer Care Representative Requirements Minimum High School Diploma or GED Minimum 2 years of medical supply billing experience OR 1 year of Accounts Receivable (AR) Billing Representative experience Ability to read and interpret medical supply publications, technical procedures, and training materials Ability to write professional internal and external business correspondence Intermediate math skills including calculations involving percentages, discounts, and proportions Strong analytical and problem-solving skills Experience using Microsoft Office applications and database software Ability to learn telecommunications or billing software systems High School Diploma or GED Attendance is mandatory for the first 90 days . Customer Care Representative Preferred Qualifications Prior experience with medical supply billing and insurance claims resolution Experience working with Medicare, Medicaid, and commercial insurance providers Prior Accounts Receivable or healthcare billing support experience If you think this Customer Care Representative position is a good fit for you, please reach out to me feel free to call, e-mail, or apply to this posting! *