Job Details

Customer Service Representative

Leverage your customer service expertise and provide billing support to a company's Spanish or French speaking customers, all from the comfort of your own home!

About Parkes & Co.

Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you ownyour own business, you're the boss.

What to Expect

What's needed to provide customer support for this client - Assisting Spanish or French speaking customers

• Assisting callers with billing, support or technical inquiries
• Determining offerings customers are missing
• Making upgrade and add-on service recommendations
• Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
• Coding sales accurately and completely

What It Takes to Succeed

Must-have qualities and capabilities

• Familiarity with company processes and policies
• Clear, confident and professional communication skills to build trust and rapport
• Understanding of "client call flow"
• Quick-thinking management of client needs
• Assertiveness to promote additional products and services
• Empathy and a sincere desire to assist and prioritize the customer
• Tenacity to understand and deliver on customers' needs

Education Necessary

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.

What You'll Be Doing

Providing great inbound, billing customer service calls.

What You Need to Get Started

- Apply

- A computer

- High speed wired Internet (No WiFi)

- Phone with headset

Pass a background screening. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Parkes & Co.

Requirements

Background Screening

Have no felonies or fraudulent behaviors.

PC Requirements

A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.

CPU Speed

Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better. Atom, Celeron, Pentium and Opteron processors are not permitted.

Hard Drive

20 GB or more of available space. 60 GB or more of total space.

Memory

4 GB of RAM or better

Operating System

Windows 7 or Windows 10. Windows 8/8.1 not supported by some clients.

Standard Connection and Speed

Hard-wired connection (no wireless). Minimum 10 mbps download / Minimum 3 mbps upload. Maximum Latency Threshold 120 milliseconds (ms).

Monitor Recommendations

1280 x 1024 (SXGA) screen resolution. 1920 x 1080 (Full HD or 1080p). Dual monitors may be required on some client programs.

Mac Requirements

Macs must have an Ethernet port. MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed.

Accessories, Software and Internet/Phone Service Providers

REQUIRED ACCESSORIES

• USB headset with microphone (required for Certification). Logitech, Plantronics, Microsoft, or similar brands recommended.
• Hard-wired Telephone and headset (required for Production/Servicing). Plantronics S12 or similar recommended

INTERNET AND PHONE SERVICE PROVIDERS

Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection. The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted. Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported. Hard-wired land line telephone service. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary please see page 7 for details).

Benefits

Work from home. Determine your own work schedule. Scalable income opportunity.