Job Details

Customer Service Representative

California Check Cashing Stores

Chico, CA

As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they need—right when they need it the most. You'll play a pivotal role in our high-performance environment by building connections with our diverse customer base and processing transactions (i.e. check cashing, money transfers, and customer payments) while providing exceptional in-store experiences.

Many of our senior leaders launched their careers in this dynamic entry level position, so rest assured you'll be offered hands-on training, coaching, and development as we invest in your long-term success. If you're looking for an opportunity to advance at a fast-growing, profitable, impact-driven company, then read on!

Compensation

The hourly wage for the position is $21.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks*

• Paid on-the-job training and a comprehensive new hire program.

• Access to a robust learning management system, full of e-learning modules to help boost your professional and personal development.

• Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country.

• Enrollment in a Key Holder Program designed to establish and enhance leadership potential for promotion.

• Performance-based career advancement.

• Educational Reimbursement Program.

• Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA).

• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program.

• Company-Sponsored Life and AD&D Insurance.

• Basic and Enhanced Voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term and long-term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance.

• Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program.

• Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace.

• Paid time off that grows with you, starting with 12 days in your first year.

• A relaxed, business casual dress code that includes jeans and sneakers!

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

• Connect with customers to cultivate lasting relationships that drive repeat business.

• Review, validate, and process customer transactions with accuracy.

• Maximize customer success by offering personalized financial services that fit their lifestyle.

• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.

• Build new business by completing daily call campaigns.

• Assist in customer account management and collections by accepting payments and managing customer appointments.

• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.

• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.

• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.

• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.

• Engage in ongoing training and stay current on product and process changes.

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