Job Details

The Car Wash Manager is responsible for driving top-line car wash revenue while ensuring the site operates efficiently and safely. This role leads day-to-day operations, staffing, and training with a strong focus on converting traffic into wash purchases, growing unlimited/membership enrollments, and increasing average ticket through upsells, upgrades, and add-on services. The Manager is accountable for meeting sales goals by actively greeting customers, recommending the best wash, and coaching the team on closing techniques and on-site promotions to build loyalty and repeat visits, while maintaining a clean, reliable, well-merchandised, and fully operating facility that delivers exceptional customer experience. A Car Wash Manager is expected to work various work schedules and days with a half-hour lunch break, remain available by phone for emergencies, and be in communication with their supervisor.

ESSENTIAL FUNCTIONS:

• Drive car wash revenue by converting traffic into wash purchases, increasing average ticket through upgrades/add-ons, and growing unlimited/membership enrollments.
• Lead and coach front-line selling and service behaviors; conduct spot checks, provide real-time feedback/role-play, and hold the team accountable to daily/weekly goals.
• Monitor key sales and operating metrics (car count, conversion, membership sales, refunds, labor) and adjust staffing, training, and execution to improve results.
• Execute on-site promotions and local initiatives (signage, offers, community/vendor programs) to build loyalty and repeat visits.
• Ensure equipment and site readiness (DRB, wash, vacuums); complete daily walkthroughs to maintain cleanliness, merchandising, and full operation.
• Maintain safety, security, and asset protection; ensure compliance with company policies and that the site is Core-ready (minimum 95% inspection score).
• Manage inventory and ordering of soaps/chemicals to support uninterrupted operations and sales.
• Hire, train, and develop employees (Brinks Results); lead staff meetings focused on safety, team performance, and sales execution.
• Prepare schedules to meet labor targets and support peak sales periods; complete required daily logs and maintain accurate employee documentation.
• Support site for coverage
• Assigned Job Duties as needed

• Possesses managerial experience with at least one year management experience in related field.
• Have the ability to effectively supervise and motivate employees in a team environment.
• Excellent customer service skills.
• Excellent oral and written communication skills.
• Good cash handling skills.
• Requires an individual who must relate positively with employees, the public and government personnel.
• Be able to use operational tools to manage business.
• Possess a valid driver's license and an automobile in good working condition, which may be used for company business.