Job Details

Lead Medical Support Assistant

The Lead Medical Support Assistant (MSA) will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Call Center, Inpatient Clinic, or Outpatient Clinic. The MSA will interact with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The duties of this position include but are not limited to the following:

• Responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.
• Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties, and/or community resources.
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to staff members, including changes in policies and procedures
• Creating and maintaining employee work schedules
• Acting as a liaison among MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Work Schedule: M-F, 8:00 am to 4:30 pm

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 07101F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized