Job Details

Bilingual Medical Assistant

We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment.

The ideal candidate is fluent in English and Spanish, has hands-on experience with athenahealth (athenaOne) EMR, and has experience working in an orthopedic or U.S.-based clinical setting. The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential.

athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements.

Key Responsibilities

Front Office:

• Answer and manage high-volume inbound patient calls in both English and Spanish.
• Schedule, confirm, and reschedule patient appointments using athenahealth.
• Verify insurance eligibility and collect patient demographics and intake information.
• Route calls appropriately to clinical staff, providers, and departments.
• Communicate appointment preparation instructions, office procedures, and practice policies to patients.
• Provide timely and professional follow-up with patients as needed.

Back Office & Clinical Support:

• Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision.
• Process and submit prescription refill requests through athenahealth on behalf of providers.
• Coordinate outgoing referral calls to specialists and ancillary facilities.
• Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider.
• Return patient calls and address medical questions within scope.
• Document all patient interactions, call notes, and clinical communications accurately in athenahealth.
• Send and respond to patient messages through the athenahealth patient portal.
• Assist providers with prior authorization requests and referral coordination.
• Ensure all clinical documentation is complete, accurate, and HIPAA compliant.