Job Details

Virtual Medical Office Assistant (Remote)

TIA Health, part of WELL Health Technologies, is a leading virtual healthcare platform connecting patients with licensed physicians across Canada. Our mission is to improve access to healthcare through innovative digital solutions and patient-centered care.

We are seeking a dependable and detail-oriented Virtual Medical Office Assistant to support our virtual clinic operations. You will play a key role in ensuring a smooth, efficient, and positive experience for both patients and healthcare providers.

Key Responsibilities:

• Schedule and manage virtual appointments through the Tia Health platform
• Communicate with patients via phone, email, and secure messaging
• Assist patients with joining virtual visits and troubleshooting minor technical issues
• Maintain accurate electronic medical records (EMR)
• Verify insurance information and assist with billing tasks
• Coordinate referrals, prescriptions, and lab requests
• Provide administrative support to physicians during virtual clinic hours
• Ensure compliance with Canadian privacy regulations (e.g., PHIPA)

Qualifications:

• Experience in a medical office or healthcare setting
• Knowledge of medical terminology
• Familiarity with EMR systems and telehealth platforms
• Strong communication and organizational skills
• Ability to work independently in a remote environment
• High level of attention to detail and confidentiality

Preferred Qualifications:

• Experience in a virtual clinic or telehealth environment
• Experience with OSCAR EMR (preferred)
• Knowledge of Canadian healthcare systems and billing
• Comfortable assisting patients with basic technical issues

Work Schedule:

• Full-time position
• Standard hours: 10:00 AM – 6:00 PM (PST)
• Flexibility available for the right candidate

Requirements:

• Must reside in Canada
• Reliable high-speed internet
• Quiet, private workspace
• Strong computer and digital literacy

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate's experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report.