Job Details

Job Opportunity

In this role, you will be responsible for ensuring our customers' service needs are fully met, coordinating order management activities, and engaging across various departments to manage business processes.

You will work collaboratively with key internal teams to deliver holistic, efficient, and respectful customer service. If you have a genuine desire to help others and thrive in a collaborative environment, we want to hear from you!

What You'll Do:

• Customer support and order management while efficiently using SAP
• Account Management while building sustainable relationships and identifying cross-selling opportunities
• Financial and Inventory Coordination which includes resolving minor billing issues, and dispersing adjustments per company policy
• Be a vital liaison between end customers and internal business units.
• Deliver against key customer service targets while embodying a high-performing, focused, accountable and engaged culture
• Work from home if you live in certain US states (see below)

Why You'll Love Working Here:

• Pay is $19 to 21.00 an hour, DOE
• Monday-Friday shift
• Fast-paced computer and phone-based work
• Paid time off.
• Medical Insurance benefits, including no-cost virtual doctor visits.
• Dental, Vision, Paid Life Insurance, and Pet Insurance.
• 401K with company match.
• Thorough training to set you up for success in your role.

What You'll Bring:

• Bachelor's degree is preferred but not required; equivalent professional experience will be considered.
• Minimum 3 years of related customer service in a professional customer service capacity
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Ability to organize, prioritize, and manage work independently
• Proficiency with basic PC skills, Outlook, Word, Excel, Adobe PDF, etc.
• Experience with Office 365 and SAP, especially with the SAP Order to Cash (O2C) components
• Demonstrated strong business judgment, decision-making ability and ability to anticipate client needs.

Must live in one of the following US states: Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Iowa, Kansas, Maryland, Massachusetts, Minnesota, Missouri, Nebraska, New Jersey, New Mexico, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, West Virginia, Wisconsin. NO EXCEPTIONS.

Avantive Solutions is a fast-growing global business providing contact center and business process outsourcing (BPO) solutions. We are the frontline for some of the most recognized companies in animal health care and telecommunications. We take pride in delighting our clients, engaging our teams, and giving back to our local communities through our non-profit initiatives!

We support a culture that thrives on innovation, embraces inclusiveness, and welcomes fresh perspectives. At Avantive, our collaborative environment allows our employees to learn daily and do meaningful and impactful work.

Avantive Solutions employees work in an exciting environment that demands exceptional performance and offers great benefits. If you like being part of a growing company and fast-paced team, you'll love your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.