Job Details

Case Manager

The purpose of the Case Manager is to assist men and women who come to The Salvation Army Adult Rehabilitation Program (ARP) and the Transitional Living Program (TLP) for assistance with their physical, emotional and spiritual needs through a structured program of rehabilitation, work therapy, and spiritual regeneration.

The Case Manager works directly with the Program Director to provide supervision and support to the individuals and/or families, conduct and facilitate outreach, provide information and referral services, case management, classes and group facilitation and follow up services.

Essential duties and responsibilities include:

• Processing applicants, managing casework for program participants and supporting the counseling staff to insure program compliance by:
• Conduct comprehensive needs assessments and facilitate the intake of eligible participants with the program.
• Identify and contact potential participants through outreach and referral arrangements with local agencies, organizations, and correspondence.
• Open, sort and process incoming applications and screen for program recommendation or denial.
• Prepare outgoing mail, maintaining correspondence for all inquiries, follow-up, sending applications, letters of acceptance or denial.
• Maintain correspondence with law enforcement agencies, court officials and county offices to initiate and maintain case-management, progress reports and discharge summary.
• Meet with counselors to assess and monitor progress of beneficiaries in completing the program expectations and accomplishment of personal objectives in recovery; guide and facilitate the beneficiaries' participation in supportive services; provide advocacy and support.
• Work with the participants, staff and referring agencies, as appropriate to develop program admissions and exit plans.
• Conduct or facilitate groups, coursework materials, house meetings, and other onsite services as needed for both the ARP and TLP.
• Input complete and accurate case notes in BITS on a timely basis.
• Maintain confidentiality in accordance with established policies and laws in order to help maintain the integrity of the total program(s).
• Follow all security procedures as it relates to ARP & TLP confidentiality and record retention.
• Maintain accurate and commonly understood ARP & TLP program filing system for all incoming beneficiaries and/or participants.
• Assist with compiling all necessary information, reports and forms as assigned.
• Conduct UA testing and maintain accurate logs as required by law.
• Attend scheduled in-services, workshops and staff development as required by Program Administrator.
• Drive TSA vehicle when needed for transporting beneficiaries to appointments with outside agencies, completing appropriate vehicle compliance checks and paperwork.
• Provide case management in county benefit eligibility and food-stamp assistance program.
• Other as assigned by the Program Director.

Knowledge, skills, abilities and other qualifications include:

• Education Requirements: Pursuing education in Human Services (e.g. social work, psychology or chemical dependency). Ideally, certification in Chemical Dependency Studies, Certification of Alcohol and Drug Counseling with recognized State Certified Agency, or AA/BA in related field.
• Skills: Working knowledge of the ethics of social service delivery and/or rehabilitation, commitment to client welfare, informed consent, cultural competency, social diversity, proper boundary setting, and confidentiality. Excellent verbal, written and interpersonal communication skills. Respect and concern for the cultural diversity of families and individuals served by the agency. Computer skills; proficient in MS office, data entry, mail-merge. Knowledge of available services in network of care. The capacity to work as a team member and independently.
• Physical Requirements: While performing the duties of this job, the employee is regularly required sit for up to 2 hours operating a keyboard. Must be able to operate successfully in a rapidly changing work environment with multiple priorities. Ability to stand or be physically active for up to 2 hours or more at a time: must be able to walk, run, reach and grasp with hands and arms; lift, bend and stoop. The employee must occasionally lift and or move up to 25 pounds.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.