Job Details

Accounts Receivable Clerk

Reports To: Manager, Accounting

Type: Non-Exempt

Department: Finance

Location: Chico, CA (required)

Direct Reports: None

Why This Role Matters

At Klean Kanteen, we're more than a bottle company — we're an independently-owned, mission-driven crew working to eliminate single-use waste and inspire people to bring their own. As our Accounts Receivable Specialist, you keep the revenue engine of that mission running — making sure our customers, cobrand partners, and sales channels are billed, collected, and reconciled accurately and on time. Your accuracy and follow-through directly support the trust our partners place in Klean Kanteen.

What You'll Do

Champion Our Mission & Values

• Be an advocate for Klean Kanteen's mission in every interaction with customers, partners, and teammates.
• Actively support and embody Klean Kanteen values of Respect, Responsibility, and Fun.
• Foster a culture of transparency with the team, partners, suppliers, and consumers.
• Follow and continuously improve departmental processes and procedures.
• Measure and monitor progress against objectives and performance targets.

Accounts Receivable

• Create and maintain customer accounts in Sage, Shopify, and Avalara.
• Set up sales reps and commission structures.
• Collect and maintain sales tax certificates.
• Process prepaid orders for cobrand and wholesale accounts.
• Invoice current shipments via Sage, Mapadoc, and vendor portals.
• Close all batches by day, week, and month
• Manage collections
• Research and respond to account and customer inquiries.
• Cancel and process refunds for DTC orders.
• Process AR credit card payments in Sage.
• Enter deposits from cash accounts.
• Enter web-to-checking transfers from cash accounts.
• Monitor the accounts receivable aging report and follow up proactively on past-due balances.
• Partner with Sales and Customer Service to resolve billing and invoicing discrepancies.
• Support new customer credit reviews and set up terms.

Finance Support

• Cross-train on the Accounts Payable role.
• Perform other finance tasks as directed (mailing invoices, etc.).

Who You Are

• Accurate & Detail-Oriented: You catch discrepancies before they become problems and take pride in getting the numbers right.
• Customer-Focused: You build positive relationships with customers while professionally and persistently managing collections.
• Organized: You keep invoices, payments, and reconciliations on schedule without things slipping through the cracks.
• Collaborative: You work well with customers, sales reps, and teammates across departments.
• Mission-Aligned: You care about the people and partners behind every transaction, not just the transaction itself.

What You Bring

Knowledge & Skills

• Basic knowledge of Microsoft Excel.
• Professional communication skills, written and verbal.
• Strong teamwork and interpersonal skills.
• Knowledge of basic accounting principles and practices.
• Consistently drives for results and maintains a high level of accuracy.
• Experience with Sage, Shopify, and/or Avalara a plus.

Education

• High School Graduate or G.E.D. equivalent required.
• Basic bookkeeping preferred.

Experience

• 1-2 years' experience in an office environment preferred (bookkeeping, collections, or basic accounting function).

Tools You'll Use

• Desktop PC, standard office equipment (printers, faxes, copiers).
• MS Office suite.
• Sage, Shopify, Avalara, and Mapadoc.

Work Environment

• Standard business / cubicle environment.
• Bending, and reaching forward, sideways, and overhead.
• Finger dexterity to perform functions on computer, 10-key, and to access files.
• Sitting for long periods at a time.

Why You'll Love Working at Klean

• Join a passionate, purpose-driven company making a real impact on the planet.
• Be part of a workplace culture that values Respect, Responsibility, and Fun — with a whole lot of heart.
• Work in a collaborative, transparent environment where your ideas are valued.
• Help spread the Klean Kanteen movement worldwide!

Klean Kanteen is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are ADA compliant, maintain a drug-free workplace, and welcome team members who share our passion for leaving the world better than we found it.