Job Details

Intake Assistant (Legal Receptionist) - Veteran-Focused | Remote

Location: Remote (U.S.-based)
Schedule: Full-Time | Monday-Friday
Pay: $20-$22/hour
Type: Temp-to-Hire
Start: ASAP

About the Role

We're hiring a compassionate and dependable Intake Assistant to serve as the first point of contact for Veterans seeking legal support with their benefits. This is a 100% inbound role focused on listening, documenting information, and guiding Veterans with care and professionalism.

This is not a sales role and does not involve cold calling. The goal is to ensure every Veteran feels heard, respected, and supported.

Who This Role Is Great For

We encourage applications from:

• Veterans or former service members
• Military spouses or partners
• Children or family members of Veterans
• Individuals who have worked closely with the military or Veteran community

What You'll Do

• Answer inbound calls from Veterans professionally and compassionately
• Serve as the first point of contact for callers
• Accurately document information and follow intake procedures
• Return missed calls and route information to the appropriate team
• Monitor and respond to intake-related emails
• Assist with referrals and document processing
• Work with the intake team to maintain phone coverage

What We're Looking For

• Strong communication and active listening skills
• Empathy, patience, and professionalism
• Attention to detail and accurate documentation
• Ability to multitask in a fast-paced environment
• Reliable attendance and a team-oriented mindset

Preferred, but not required:

• Previous intake, call center, or legal administrative experience
• Experience working with Veterans or sensitive populations

Schedule & Pay

• $20-$22/hour
• Monday-Friday, 40 hours per week
• Availability between 8:00 AM and 9:00 PM ET
• Typical shift: 10:00 AM-6:00 PM ET
• Closed on all federal holidays

Work-From-Home Requirements

• Fully remote position
• Laptop and headset provided
• Must have one monitor and all required cords
• Reliable internet with minimum speeds of 50 Mbps download and 50 Mbps upload
• Physical home address required for equipment shipping; no PO Boxes

Background Requirements

• 7-year criminal background check, including county-by-county searches
• Must be able to clear a government background check for future PIV card access

Why Apply?

• Meaningful work supporting Veterans
• Inbound-only calls focused on helping people, not selling
• Opportunities for growth and career advancement
• Supportive, team-oriented environment
• Benefits available upon permanent hire

If you're passionate about helping Veterans and want a meaningful remote opportunity where empathy and communication matter, apply today!

#VOL