Job Details

Cavalcade helps property owners reduce utility costs through billing corrections, better rates, tax exemptions, and account changes. We are hiring a Utility Operations Specialist who has worked inside a utility and knows how to get account issues resolved.

Full-time employee | Remote, United States

Base salary: $100,000-$140,000 per year, depending on experience and scope.

Required: prior employment inside an electric, gas, or water utility. Consulting or vendor experience alone does not meet this requirement.

What you will do

• Own utility account requests from initial submission through follow-up and verification.

• Coordinate rate changes, billing corrections, meter requests, account closures, and supporting documentation.

• Work with utility billing, customer service, metering, and other relevant teams.

• Keep accurate records of contacts, commitments, deadlines, and outcomes.

• Resolve stalled requests and escalate with clear evidence.

• Verify changes on subsequent bills and communicate results to the team.

What we are looking for

• Direct utility employment in customer accounts, billing, metering coordination, service operations, or a closely related function.

• Strong follow-through and clear phone and written communication.

• Comfort handling detailed paperwork and multiple active cases.

• Ability to navigate internal utility processes and explain what is needed to move a request forward.

• Confidence working independently with software and a remote team.

How to apply

Email hiring@cavalcade.com with “Utility Operations Specialist” in the subject. Include your résumé, location/time zone, availability, the utility or utilities that employed you, your departments and roles, and employment dates. Briefly describe a difficult account or service issue you helped resolve.